Page History

This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox <release number> U14 release.

New Features 

This section describes the new features in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Quality

Non-Voice

Voice

Enhancements

This section describes the enhancements in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Quality

Non-Voice

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emailsmschannels emailsmschannels

Email and SMS Channels

You can now view the following information about your email and SMS channels:

• Configured email addresses, long codes, and short codes
• Agents who have access to the channels
• Email and SMS settings for the services

Voice