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Product Webinars
Product WebinarsAgent Certification Experience ProgramAgent Certification Experience Program
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These Training on Demand series help with quick and independent training for administrative users of the LiveVox platform. These series cover available features and tools that can be used used in the daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm the proper functioning of all features before use in a production environment.


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titleUser Training Modules
  • Newtablink
    aliasLogin/Navigate/Adjust Views
    urlhttps://drive.google.com/open?id=13HKvIdP6AHpobrwRTkAWrr5IyQlt9mkV
  • Newtablink
    aliasHelp Tools
    urlhttps://drive.google.com/open?id=1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu
  • Newtablink
    aliasHierarchy/Service Dashboard
    urlhttps://drive.google.com/open?id=1-3_WKKax-8LKAzj9mown7kNwGOL_XO7f
  • Newtablink
    aliasAgent Monitoring
    urlhttps://drive.google.com/open?id=1h0cPuJYeLxS0rDqHcCy-2NRBHBkaGtx0
  • Newtablink
    aliasCampaigns/Config Tab
    urlhttps://drive.google.com/file/d/1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view
  • Newtablink
    aliasTypes of Services
    urlhttps://drive.google.com/open?id=14u3j3gVqmj6Z-7mcnaZCni6pSXyeEsQA
  • Newtablink
    aliasService Groups
    urlhttps://drive.google.com/open?id=1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX
  • Newtablink
    aliasStrategy Editor
    urlhttps://drive.google.com/open?id=1XhZIXB_HOyTnaqe0-qm-pNthBdZJoroU
  • Newtablink
    aliasAgent Administration
    urlhttps://drive.google.com/open?id=1qyQZyOg1bAZHUhReTGvwDL6gImMSvd3U
  • Newtablink
    aliasACD Reports
    urlhttps://drive.google.com/open?id=1Pai9_52LOqYNRBTTk0YnmK2PcDD2LiAu
  • Newtablink
    aliasCampaign Reports
    urlhttps://drive.google.com/open?id=1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka
  • Newtablink
    aliasBilling Reports
    urlhttps://drive.google.com/open?id=1zUUqA__O8O1vdi7UzOjQDfI9YbZYikB9
  • Newtablink
    aliasCall Reports
    urlhttps://drive.google.com/open?id=1O6aIxhf2ll1mWe5pl7WWk3gZRiye-Nxk
  • Newtablink
    aliasInbound Reports
    urlhttps://drive.google.com/open?id=1tfC-S_BbMRGFYEM6zGfYqiVL1Sx1mCbK
  • Newtablink
    aliasAnalytics Report
    urlhttps://drive.google.com/open?id=149zFPMqrXLqURoSCUbKJnHLPqHFzhKWV




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