This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U13 Early Adoption release. New Features in LiveVox U13 Agent PortalThis section describes the new features in the LiveVox Agent Portal Early Adoption release. Teckst WidgetYou can send SMS through the Teckst widget if the feature is enabled. Enhancements in LiveVox U13 Agent PortalThis section describes the enhancements to existing features in the LiveVox Agent Portal Early Adoption release. Deleting Time-Off RequestsYou can delete the non-work activities (PTO, Doctor Appointment) from your schedules. | Anchor |
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Email ReadabilityTo improve readability, email now contains the following enhancements: - The original email message is separated from the subsequent messages.
- All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
- Date and time when the email message was sent appear in the smart date format.
Initiating a Script Outside of a CallYou can initiate a script on Agent Desktop with Designer without being on a phone call. Notifying Agents of Work Schedule ChangesIf you are using Agent Desktop with Designer, you are notified when non-active time or published shifts are updated. | Anchor |
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Recording CallsCalls between you and other agents during a warm transfer can now be recorded. Supporting Single Sign On for Designer DesktopThe Single Sign On feature for Agent Desktop with Designer eliminates the need for agents to login separately to the Agent Panel and Designer Desktop. User Interface Enhancements of Agent Desktop | Voice Agent Mode (Agent Panel) | - Agent Panel now displays a vertical navigation that contains the exact same elements as tabs.
- Agent time is now moved to top of the dial pad.
- Inbox, SMS, and Voicemail user interfaces are now improved.
| | Digital Agent Mode (Agent Panel with Extended Panel or Designer) | - Agent state menu is available in the upper-right of the screen.
- A visual element is now added to distinguish the agent state.
- Client and service name are displayed in the subtitle.
- Chat user interface is improved.
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You can now view the Contacts List and Tickets List tabs in the Accounts List table and view the Accounts List and Tickets List tabs in the Contacts List table. | Anchor |
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