This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> U13 release. New Features in LiveVox U13 Agent PortalThis section describes the new features in the LiveVox <release number> release. New Feature 1<Description of new feature.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> New Feature 2<Description of new feature.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> Enhancements in LiveVox U13 Agent PortalThis section describes the enhancements to existing features in the LiveVox <release number> U13 release. | Anchor |
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| emailreadability |
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| emailreadability |
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Email ReadabilityTo improve readability, email formatting now contains the following enhancements: - The original email message is separated from the subsequent messages.
- All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
- Date and time when the email message was sent appear in the smart date format.
Threading SMS MessagesIf the phone number and the short/long-code SMS number linked to an inbound SMS or a manual SMS campaign are the same as those for a previous interaction, the thread that was used for the previous interaction is now used for the new interaction. If a previous interaction does not exist, or if the SMS campaign is new, a new thread is created. | Info |
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- Inbound SMS messages are those that are sent by customers.
- Manual SMS messages are one of the following:
- Messages that are sent by agents in response to messages sent by customers
- Transactional SMS messages sent by agents
- Automated messages sent through call flows
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Known Limitations in LiveVox U13 Agent PortalThis section contains the known behaviors, system maximums, and limitations in the LiveVox <release number> release. Known Limitation 1<Description of known limitation.> Known Limitation 2<Description of known limitation.> Known Issues in LiveVox U13 Agent PortalThis section contains the known issues in the LiveVox <release number> release. Known Issues 1<Description of known issues.> Known Issues 2<Description of known issues.> Fixed Issues in LiveVox U13 Agent PortalThis section contains the issues fixed in the LiveVox <release number> release. Fixed Issues 1<Description of fixed issues.> Fixed Issues 2<Description of fixed issues.> | 