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rootLiveVox U12 Client Release Notes


included in LiveVox U12.

For information related to API

For information about the application programming interface (API)

, see the Developer Portal.

For updated

Users

User Roles and Permissions, see the User Hub.

For this version of the

LiveVox

platform to function properly,

you must permit

traffic to and from the following

websites

web addresses must be permitted:

Unless stated otherwise,

the following browsers support

supported browser versions for the LiveVox Voice Portal

(LVP)

are:

  • Internet Explorer 11
  • Latest version of Mozilla Firefox 
  • Latest version of Google Chrome
  • Latest version of Microsoft Edge
  • Latest version of Mozilla Firefox
  • Before you log on to LiveVox after it is upgraded, you must clear cache, cookies, and history.

    • To log in to the LiveVox Voice Portal, follow this procedure:

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    Release Notes  
    LiveVox U12


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    Overview

    This document provides an a high-level overview of the new features and enhancements to existing features of the LiveVox Agent and User Portals in the LiveVox 12 Early Adoption release.

    Info
    Note
    Panel
    To log on to LVP:
    1. Go to the LiveVox login
    site
    1. screen using a link
    whose format
    1. that is similar to one of the following links, which are provided by LiveVox:
    2. Enter
    values in the following fields.
    FieldDescription
    Client Code
    1. your Client Code, which is provided by LiveVox.
    2. Enter your User Name
    Enter your
    1. (that is, the login ID).
    Password
    2. Enter your
    password
    1. Password.
    Click LOGIN

    1. Click LOGIN.

      Note

      Before you log in to LiveVox after upgrading it, you must clear your cache and cookies and delete the old login links.


    End of Support Announcements

    Some earlier versions of LVP and the Agent Desktop With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported in this version.

    InfoiconfalsetitleEnd-of-Support Dates

    :

    • The end
    -
    • of
    -
    • support date for platform version 9 is February 29, 2020.
    The end-of-support date for version 8 is
    • After August 31, 2019
    .The end-of-support date for version 7 is
    • , LiveVox no longer supports version 8.
    • After March 31, 2019, LiveVox no longer supports version 7.
    The end-of-support date for versions 6 and 5 is
    •  
    • After October 30, 2018, LiveVox no longer supports versions 5 and 6.
    • As LiveVox continues to develop standard desktop offerings, custom JSP Integrations
    are
    • will no longer be supported in U12.
    Therefore, your
    • Your custom desktops
    must
    • will need to be converted to the new U-CRM Desktop that, in conjunction with U-Script,
    supports
    • will support what previously had been supported through
    a
    • custom integration. 

    • The Agent Registration Microsoft based ".NET" application

    is

    • will no longer be supported in U12. Your custom .NET Agent Registration desktops

    must

    • will need to be converted to the new LiveVox Agent Desktop Native (ADN) application prior to the U12 upgrade.

    It is recommended that you migrate to the latest version of LiveVox release.  

    Info

    To request an upgrade, contact the LiveVox Customer Care team at customercare@livevox.com.

    xNew

    New in U12

    LiveVox Customer Care Contacts

    24 Hour Customer Care Line: (888) 477-3448
    LiveVox Customer Care Email: customercare@livevox.com


    This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

    For Internal and Client Use Only


    ...