Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Section


Column
width20%


Excerpt

Livesearch
spaceKeyTH

Return to User Hub



Page Tree
expandCollapseAlltrue
rootLiveVox U13 Client Release Notes



Column
width80%

This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> release.

Tip
iconfalse

Table of Contents
maxLevel2
minLevel2

New Features in LiveVox U13 Agent Portal

This section describes the new features in the LiveVox <release number> release.

Info
iconfalse

Anchor
newftr1
newftr1
New Feature 1

<Description of new feature.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>

Anchor
newftr2
newftr2
New Feature 2

<Description of new feature.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>

Enhancements in LiveVox U13 Agent Portal

This section describes the enhancements to existing features in the LiveVox <release number> release.

Info
iconfalse

Anchor
emailreadability
emailreadability
Email Readability

To improve readability, email formatting now contains the following enhancements:

  • The original email message is separated from the subsequent messages.
  • All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
  • Date and time when the email message was sent appear in the smart date format.

Anchor
smsthread
smsthread
Threading SMS Messages

If the phone number and the short/long-code SMS number linked to an inbound SMS or a manual SMS campaign are the same as those for a previous interaction, the thread ID that was used for the previous interaction is now used for the new interaction. If a previous interaction does not exist, or if the SMS campaign is new, a new thread ID is created.

Info
  • Inbound SMS messages are those that are sent by customers.
  • Manual SMS messages are one of the following:
    • Messages that are sent by agents in response to messages sent by customers
    • Transactional SMS messages sent by agents
    • Automated messages sent through call flows

Known Limitations in LiveVox U13 Agent Portal

This section contains the known behaviors, system maximums, and limitations in the LiveVox <release number> release.

Info
iconfalse

Anchor
knlm1
knlm1
Known Limitation 1

<Description of known limitation.>

Anchor
knlm2
knlm2
Known Limitation 2

<Description of known limitation.>

Known Issues in LiveVox U13 Agent Portal

This section contains the known issues in the LiveVox <release number> release.

Info
iconfalse

Anchor
knis1
knis1
Known Issues 1

<Description of known issues.>

Anchor
knis2
knis2
Known Issues 2

<Description of known issues.>

Fixed Issues in LiveVox U13 Agent Portal

This section contains the issues fixed in the LiveVox <release number> release.

Info
iconfalse

Anchor
fxis1
fxis1
Fixed Issues 1

<Description of fixed issues.>

Anchor
fxis2
fxis2
Fixed Issues 2

<Description of fixed issues.>


...