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Return to User Hub



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Release Notes  
LiveVox U13


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Overview

This document provides an overview of the new features and

functionality, and

enhancements to existing features

included in LiveVox U12. Components/Versions included in this release are ACD 12.0, LVP 12.0, Reporting 12.0, API 12.0. 
For API, related information

of the LiveVox Agent and User Portals in the LiveVox <release number> release.

Info
  • For information about the application programming interface (API), see the Developer Portal.
  • For updated
User
  • Users Roles and Permissions, see the User Hub.


Note
  • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following
web addresses must be permitted
supported browser versions for
  • the following browsers support the LiveVox
Voice
  • Portal
are
  • (LVP):
    • Internet Explorer 11
    • Latest version of
Firefox 
    • Google Chrome
    • Latest version of
Chrome
    • Microsoft Edge
    • Latest version of
Edge
    • Mozilla Firefox
  • Before you log on to LiveVox after it is upgraded, you must clear cache, cookies, and history.

To log

into the LiveVox Voice Portal: Navigate

on to LVP:

  1. Go to the LiveVox login site using
one of the links similar to those below (
  1. a link whose format is similar to the following links, which are provided by LiveVox
)
  1. :
  2. Enter

Client Code (
  1. values in the following fields.

    FieldDescription
    Client CodeEnter the client code that is provided by LiveVox
)
  1. .
Enter
  1. User Name
(Login ID).
Note
Once you upgrade to the new version, do not forget to clear existing cache and cookies and delete old login links before logging into LiveVox
  1. Enter your login ID.
    PasswordEnter your password.


  2. Click 
Login.
  1. LOGIN.

End of Support Announcements

With the introduction of the new version, some older

Some earlier versions of

the voice portal and agent desktop

LVP and the Agent Desktop are no longer supported

:

in this version.

Info
  • The end of support date for
platform
  • version 8 is August 31, 2019.
  • After March 31, 2019, LiveVox no longer supports version 7
  • After October 30, 2018, LiveVox no longer supports versions 5 and 6.
Customers are encouraged

We encourage you to migrate to the latest version of LiveVox

release

.

New

Information about the new releases

information

is available

for review

in the User Hub.

Info

To request an upgrade, contact Client Services

team

at client-services@livevox.com

New in U13

Support Contacts

24 Hour Support Line: 888.477.3448
Support Email: support@livevox.com
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

For Internal and Client Use Only