Return to User Hub

Release Notes  
LiveVox

U13

Overview

This document provides an overview of the new features and functionality, and enhancements to existing features included in LiveVox U12. Components/Versions included in this release are ACD 12.0, LVP 12.0, Reporting 12.0, API 12.0. 

For API, related information see the Developer Portal. For updated User Roles and Permissions, see the User Hub.

For this version of platform to function properly, traffic to and from the following web addresses must be permitted:

• *.livevox.com
• google-analytics.com
• ajax.googleapis.com

Unless stated otherwise, supported browser versions for the LiveVox Voice Portal are:

• Internet Explorer 11
• Latest version of Firefox 
• Latest version of Chrome
• Latest version of Edge

To log into the LiveVox Voice Portal: 

1. Navigate to the LiveVox login site using one of the links similar to those below (provided by LiveVox):
   • https://na3.livevox.com/<Client Code>
   • https://portal.na4.livevox.com/<Client Code>
   • https://portal.na5.livevox.com/<Client Code>
2. Enter Client Code (provided by LiveVox).
3. Enter User Name (Login ID).
4. Enter password.
5. Click Login.

End of Support Announcements

With the introduction of the new version, some older versions of the voice portal and agent desktop are no longer supported:

• The end of support date for platform version 8 is August 31, 2019.
• After March 31, 2019, LiveVox no longer supports version 7. 
• After October 30, 2018, LiveVox no longer supports versions 5 and 6.

Customers are encouraged to migrate to the latest LiveVox release. New releases information is available for review in the User Hub. To request an upgrade, contact Client Services team at client-services@livevox.com. 

New in U13

• LiveVox User Portal

• LiveVox Agent Portal

Support Contacts

24 Hour Support Line: 888.477.3448
Support Email: support@livevox.com
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

For Internal and Client Use Only