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Agent Certification Experience Program
Agent Certification Experience Program
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These Training on Demand series help with independent training for more advanced administrative users.

Info

All training content is provided for information purposes only.  You should test and confirm the proper functioning of all features before use in a production environment.


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titleAdvanced Training Modules
  • Newtablink
    aliasSchedule Campaign Jobs
    urlhttps://drive.google.com/open?id=1IsL2F-IR_UEe0FeBO41C34fZMpK0OCfI
     
  • Newtablink
    aliasSegmentation
    urlhttps://drive.google.com/file/d/1ixhprqPq68pZhaT61hD3pLeJMiRvQXzw/view
  • Newtablink
    aliasSecure Payment Capture
    urlhttps://drive.google.com/open?id=1ymD-CDEvgg07gKixoe-TLCmz4QKtK-vK
  • Newtablink
    aliasFTP Browser - (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=1Kuxm59_wIIvuqXgeDWrjgvyoJXoZ3kir
  • Newtablink
    aliasTermination Codes Editor – (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=1QObZVoItIiDgtWkqCQh7k7UL_TEM96xt
  • Newtablink
    aliasAgent Widgets
    urlhttps://drive.google.com/open?id=1JkG2OSDLCogDBLAaNay8ajN5k2M3XTeR



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titleAdvanced Training Modules (based on v.5.0 and v.4.0)
  • Newtablink
    aliasPreferred Click Distribution (based on Platform v.4.0, v.5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E
     
  • Newtablink
    aliasAgent Phonebook (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tV1Vmb1RheWdBYkU
  • Newtablink
    aliasGroup and Agent Voicemail (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGM
  • Newtablink
    aliasMessage Template Maintenance (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87cGwtQXRMUE45a0U
  • Newtablink
    aliasAdjusting Call Center Hours (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87MkpySjZnZmhQdVk
  • Newtablink
    aliasPhrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87dWd3dk81cnRDTUk
  • Newtablink
    aliasPhrases editor - Creating TTS Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87U1I4MEFkVzdzZ0E
  • Newtablink
    aliasAdding Voicemail Module to an Inbound Line (based on Platform v.5.0)
    urlhttps://drive.google.com/file/d/0B5P_IkUOot87MkVaTVotbUFjdEU/view



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