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Excerpt Include
Agent Certification Experience Program
Agent Certification Experience Program
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https://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view


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This Training on Demand series helps help with quick and independent training for Managers. The series covers administrative users of the LiveVox platform. These series cover available features and tools available within the LiveVox platform that are normally that can be used used in the daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm the proper functionality functioning of all features before use in a production environment.

 


User Training Modules

 

Platform 6U8
Newtablink
aliasHelp Tools
url

Newtablink
aliasHelp Tools
urlhttps://drive.google.com/open?id=

1TM0yP5YE98SofMeflMrWSfWcOKhv2J4T

1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu

Newtablink
aliasLogin/Navigate/Adjust Views
urlhttps://drive.google.com/open?id=

0B5P_IkUOot87MmlXOU43bGJTY0U

13HKvIdP6AHpobrwRTkAWrr5IyQlt9mkV

Newtablink
alias

Login/Navigate/Adjust Views
Newtablink
alias

urlhttps://drive.google.com/file/d/0B5P_IkUOot87MmlXOU43bGJTY0U/view

Hierarchy/Service Dashboard
urlhttps://drive.google.com/open?id=

1dAm5f5a0L

1-

oQXT8aXciUEA3UW7WoPx4_ NewtablinkaliasHierarchy/Service Dashboardurlhttps://drive.google.com/open?id=1AbgWiuLbzMS9YwU23daxJuJmm_CXmpH1

3_WKKax-8LKAzj9mown7kNwGOL_XO7f

Newtablink
aliasAgent Monitoring
urlhttps://drive.google.com/open?id=

0B5P_IkUOot87YkEwcjN5RmN3TFE NewtablinkaliasAgent Monitoringurlhttps://drive.google.com/open?id=1slK9PxQwTae87JeSWIrQKnMJ9et7m2C-

1h0cPuJYeLxS0rDqHcCy-2NRBHBkaGtx0

Newtablink
aliasCampaigns/Config Tab
urlhttps://drive.google.com/

open?id=0B5P_IkUOot87TGhjRG1idHhZNnc
Newtablink
aliasCampaigns/Config Tab
urlhttps://drive.google.com/open?id=1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL
NewtablinkaliasTypes of Servicesurlhttps://drive.google.com/

file/d/

0B5P_IkUOot87a0lDMEZqRmxzR2s

1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view

Newtablink
aliasTypes of Services
urlhttps://drive.google.com/open?id=

0B5P_IkUOot87a0lDMEZqRmxzR2s

14u3j3gVqmj6Z-7mcnaZCni6pSXyeEsQA

Newtablink
aliasService Groups
urlhttps://drive.google.com/open?id=

0B5P_IkUOot87a2FzbzdBT0VDdDQ
Newtablink
aliasService Groups
urlhttps://drive.google.com/open?id=0B5P_IkUOot87a0lDMEZqRmxzR2s
NewtablinkaliasStrategy Editorurlhttps://drive.google.com/open?id=0B5P_IkUOot87VTZMdEtOTmczSHM

1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX

Newtablink
aliasStrategy Editor
urlhttps://drive.google.com/open?id=

1rBnmvjgOL_v4dDbtJMbY2EtJ5w24Qmg0

1XhZIXB_HOyTnaqe0-qm-pNthBdZJoroU

Newtablink
aliasAgent Administration
urlhttps://drive.google.com/open?id=

1W6MuZebOaXbiaNSscWZ1j5jdeKquQ8Fw NewtablinkaliasAgent Administrationurlhttps://drive.google.com/open?id=1IIK2cQwwwluMb7uf2tykO4UNK3LVc5_n

1qyQZyOg1bAZHUhReTGvwDL6gImMSvd3U

Newtablink
alias

Reporting Newtablinkalias

urlhttps://drive.google.com/open?id=0B5P_IkUOot87S0RtdHFWZUxfS3c

ACD Reports
urlhttps://drive.google.com/open?id=

1C8XsxYvdvX2RrcJjO3PhnZlW7soyQ5rU

1Pai9_52LOqYNRBTTk0YnmK2PcDD2LiAu

Newtablink
aliasCampaign Reports
urlhttps://drive.google.com/open?id=

1-499Afnl2pV9xKXrB_YSl86JCJ-X4gJm

1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka

Newtablink
aliasBilling Reports
urlhttps://drive.google.com/open?id=

12z5XAmHteg4dvKDNmWj2JlEM0

1zUUqA__

YR4KPx

O8O1vdi7UzOjQDfI9YbZYikB9

Newtablink
aliasCall Reports
urlhttps://drive.google.com/open?id=

1SRpOO8AKjUVvBq19VfkQnJwTw7IBNDii

1O6aIxhf2ll1mWe5pl7WWk3gZRiye-Nxk

Newtablink
aliasInbound Reports
urlhttps://drive.google.com/open?id=

1VMZPw0ziRLVFPb

1tfC-

KZ9

S_

yyjq0s2dBWM84

BbMRGFYEM6zGfYqiVL1Sx1mCbK

Newtablink
aliasAnalytics Report
urlhttps://drive.google.com/open?id=

1f2pQTR24qVi-V0gC7nF7sn9nao-PIWcI

 

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