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The Screen Recording option enables the bulk configuration of the screen recording job. This job delivers screen recordings along with an index file to the Screen Recording Out SFTP Server as a compressed file every day at the scheduled time, based on your time zone preference. Bulk screen recording job configuration is available from the Screen Recording link under Jobs tab of Client editor. Screen recording jobs generate records for the previous day.
General Tab * required fields
Job History Tab Tracks standard screen recording job and its status (success or failure). Jobs Editor Enhancements Users can view the screen recording steps from the Jobs editor. Also, CDR Download step includes new Screen Recorded (screen_recorded) view-only drop-down menu. The available options are: Don't care (default option), True, False.
The below screen shows the view-only Screen Recorded (screen_recorded) drop-down option.
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Note |
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Work Queue options are available under WFO tab if the Work Queue add-on is enabled. |
Enhancements in LiveVox User Portal U11
This section describes the enhancements to existing features in the LiveVox U11 release.
AnchorAgent Scheduling Enhancements Agent Scheduling Enhancements
Agent Scheduling Enhancements
Agent Scheduling Enhancements | |
Agent Scheduling Enhancements |
Agent Scheduling enhancements provide greater shift management flexibility with the ability to:
- Assign agents to multiple shifts per day.
- Copy the shift assignment for a specific day or a range of days to another range of days.
- Change the hours for the shift and breaks per shift.
- Schedule multiple breaks per shift.
- View history in the Change History tab of Agent Scheduling editor that provides the details of the changes made to Shift Assignment, Shift Creation, etc.
- Allow the manager to accept or decline shift swap requests initiated by the agent.
AnchorAssessor - Export Evaluations Assessor - Export Evaluations
Assessor - Export Evaluations
Assessor - Export Evaluations | |
Assessor - Export Evaluations |
Assessor provides users the ability to generate and export the evaluation report with one Evaluation or multiple Evaluations. With this users can get more details about specific evaluations and utilize the same for training.
Users can click the plus sign (+) on the selected evaluation to view additional details of the scored calls. They can also view individual evaluation details by double-clicking the specific evaluation which displays the Categories, Questions, Answers, Score, Evaluation and follow-up questions.
AnchorAssessor - Multimedia Playback Options Assessor - Multimedia Playback Options
Assessor - Multimedia Playback Options
Assessor - Multimedia Playback Options | |
Assessor - Multimedia Playback Options |
The enhancements to the Audio and Video playback in Assessor provides the ability to:
- Increase the speed of playback for the Audio and Video playback in Assessor.
- Forward or rewind multimedia by 15 seconds.
AnchorBilling Tab - Enabling Additional Features Billing Tab - Enabling Additional Features
Billing Tab - Enabling Additional Features
Billing Tab - Enabling Additional Features | |
Billing Tab - Enabling Additional Features |
The Billing tab under Client editor now shows additional features that a portal has enabled:
General Tab Category
- Encrypted Fields – enables a set of five encrypted fields for Contact Manager and Ticketing.
- Enhanced Call Recordings – stores call recordings into a public cloud.
WFO
- Work Queue – enables Work Queue options on the voice portal. Users can v iew and access e-learning, agent scheduling, arbitration tasks assigned to them through Work Queue.
Agents
- E-Learning – enables E-Learning options (Content Library, Assignment) that allows users to create content and assign it to Agents.
Contact Management
- Accounts – enables Accounts Manager for Ticketing and Contact association.
Ticketing
- Ticketing – enables Ticketing platform for Users.
AnchorBot Engine - Support for V2 of Dialogflow APIs Bot Engine - Support for V2 of Dialogflow APIs
Bot Engine - Support for V2 of Dialogflow APIs
Bot Engine - Support for V2 of Dialogflow APIs | |
Bot Engine - Support for V2 of Dialogflow APIs |
The existing BOT integration with Dialogflow is further enhanced to take advantage of the latest BOT provider integrated feature set. Dialogflow provides users new ways to interact with their product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Note |
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Support for the earlier version of the integrated BOT ends on October 23rd, 2019. |
For instructions on how to enable the new BOT integration, contact the Client Services team at client-services@livevox.com.
AnchorCLSRE CLSRE
Campaign Line Summary Report Enhancement
CLSRE | |
CLSRE |
The new Campaign Pattern option filters the Campaign Line Summary Report. It allows user to search by a portion of the campaign name. This is useful for running reports for a segmented campaign with a similar filename.
AnchorCAST CAST
Cookie and Session Timeout
CAST | |
CAST |
If a cookie or session expires for a monitoring page, the application redirects the users to the login page.
AnchorContact Manager Enhancements Contact Manager Enhancements
Contact Manager Enhancements
Contact Manager Enhancements | |
Contact Manager Enhancements |
Users can now define a field in the Contact Manager as a drop-down list. This offers the following advantages to users:
Ability to define the Data Type for custom field as a List in Fields editor. List Data Type, allows a user to define values available for each custom field. Once the values are defined, only the configured pick-list selection is visible to agents and users.
Note |
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User can define a maximum of 10 values for a List. |
- Ability to view the list field as a drop-down pick list in Contact Manager as defined in Fields editor. Once a List Data Type is configured, users can import or select only the defined values. If a user attempts to import with a value that is not part of the list, then the column is ignored
- Ability to use segmentation and basic or advanced search to display drop-down fields as defined in Fields editor.
- Users can define if an agent can edit the pick-list or not.
- Agents have the ability to view the pick-list, once its defined in Contact Manager.
AnchorContact Manager - Increase in Import Jobs Contact Manager - Increase in Import Jobs
Contact Manager - Increase in Import Jobs
Contact Manager - Increase in Import Jobs | |
Contact Manager - Increase in Import Jobs |
The Import/Export Jobs tab now allows you to create up to six Contact manager import jobs.
AnchorContact Segmentation Sorting Contact Segmentation Sorting
Contact Segmentation Sorting
Contact Segmentation Sorting | |
Contact Segmentation Sorting |
You can now sort campaigns created from contact manager with segmentation by contact fields.
- Sorting of records can be configured at both the Parent and Child segment level within Segmentation.
- The sort is prioritized in a waterfall fashion with the segment level sort taking precedence.
A Service must have its sort set to ‘default’ for a campaign to dial in the sorted order.
Panel title Segmentation sorting Users can select to sort segmentation by contact fields from the segmentation screen when selecting a segmentation.
- Select a contact field from the Sort by dropdown menu.
- Check the Asc. box to sort by ascending order. Uncheck to sort by descending order.
Panel title Segment sorting Users can select to sort a segment by contact fields from the segment screen when selecting a segment.
- Select a contact field from the Sort by drop-down menu.
- Check the Asc. box to sort by ascending order. Uncheck to sort by descending order.
AnchorEncrypted Fields in Contact Manager and Fields Editor Encrypted Fields in Contact Manager and Fields Editor
Encrypted Fields in Contact Manager and Fields Editor
Encrypted Fields in Contact Manager and Fields Editor | |
Encrypted Fields in Contact Manager and Fields Editor |
This feature provides the following enhancements:
- Allows users to define encrypted fields for sensitive data
- Allows users to define which components and roles have read/write access to these encrypted fields
When Encrypted Fields are enabled on the Client level, users now have the ability to view and re-label up to five dedicated encrypted fields in Fields editor under the Contact entity.
The Fields editor provides the ability to edit and define what applications will have read/write access to these encrypted fields.
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To verify encrypted fields are enabled go to Configure>Client/Service>Client>Billing tab. When enabled, under General, the Encrypted Fields will be checked.
Note |
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AnchorEADS EADS
Enhanced Agent Details Screen
EADS | |
EADS |
The Agent Details page has been redesigned to improve the user experience.
You can now add a profile picture when the agent is created.
Previously, the Agent Details included the following configurable tabs:
- Info
- Agent Skill Mapping
- Change History
- Profile Picture
- Service Mapping
- Scheduled Callback
Now the Agent Details configurable tabs have been consolidated as follows:
- Info
- Skills
- Services
- Change History
- Schedule Callback
The Change Password option has been moved from the Info tab to the main screen. Clicking on the Change Password link presents the below screen:
Info Tab
Info tab has a new Channels section.
By default, voice channel is enabled. Disabled channels are displayed with grey icons. Users can enable SMS, Email, and Chat channels by clicking on the respective icons. The below screen shows channels section with all channels enabled for an agent.
Note |
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To enable SMS, Email, and Chat channels for an agent, these channels must be a part of your contract and enabled on the Billing tab of the Client editor. For more information, contact your sales account executive. |
Skill Tab
Previously, Agent Skill Mapping tab was as below.
Now the Agent Skill Mapping tab is renamed as Skill. The mapping view includes a new design on the mapper feature without arrows. Users can click on the skill on the list to move to the other list. The Assign All and Remove All buttons to move all the skills from one list to the other. Additionally, a search field is added to filter both lists at the same time, and facilitate users to find the skill they are looking for.
Services Tab
Previously, the Services Mapping tab was as below.
Now the Service Mapping tab is renamed as Services. The mapping view includes a new design on the mapper feature without arrows. Users can click on the service from the list to move to the other list. There are still an Assign All and Remove All buttons to move all the services from one list to the other. Additionally, a search field is added to filter both lists at the same time, and facilitate users to find the service they are looking for.
Change History Tab
Previously, the Change History tab was as below.
Now the Change History tab is as below.
Schedule Callback Tab
Previously, the Schedule Callback tab was as below.
Now the Schedule Callback tab is as below.
AnchorEUDS EUDS
Enhanced User Details Screen
EUDS | |
EUDS |
The User Details page has been redesigned to improve the user experience.
You can now add a profile picture when the user is created.
Previously, the User Details included the following configurable tabs:
- General
- Optional Powers
- Audit History
- Change History
- Profile Picture
Now the User Details configurable tabs have been consolidated as follows:
- Info
- Optional Powers
- Audit History
- Change History
The Change Password option has been moved from the General tab to the main screen. Clicking on the Change Password link presents the below screen:
Info Tab
The General tab has been renamed as Info.
Optional Powers Tab
The Manager will now have the below additional Optional Powers.
- Access to Ticketing - Provides access to the ticketing system.
- Access to Accounts - Provides access to the account tool.
Users with access to reporting have the following additional optional Call Recording powers.
Access to Voicemail Recording Report - Provides access to Voicemail Recording Report.
Permission to stream (playback) voicemail recording - Allows to view link and stream recordings from Voicemail Recording Report.
Ability to download voicemail recording - Provides ability to view link and download recordings from Voicemail Recording Report.
The below screenshot shows all available optional powers for Managers.
Audit History Tab
Previously, the Audit History tab was as below.
Now the Audit History tab is as below.
Change History Tab
Previously, the Change History tab was as below.
Now the Change History tab is as below.
AnchorERS ERS
Enhanced Recording Storage
ERS | |
ERS |
In the earlier versions of LiveVox, the Call Records were stored on disk. From now on, clients can opt to store call recording objects into a public cloud (AWS S3).
Note |
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This is a billable feature. Contact Client Services to set up cloud call recording storage for your site. |
To verify the enabled Enhanced Call Recording Storage option for the portal, navigate to Configure > Client / Service > Client > Billing > General.
AnchorJEDNDP JEDNDP
Jobs Tab Does Not Display Passwords
JEDNDP | |
JEDNDP |
To further strengthen security offering, users will no longer be able to view passwords for jobs regardless of their permissions. This applies to call recording, FTP, FTPS, Screen Recording, and SFTP jobs from Jobs tab of Client editor .
The below example shows the Show Password checkbox available for standard call recording job.
Now the users cannot view the password for the jobs from Jobs tab.
AnchorNFIAC NFIAC
New Fields in ADN Commands
NFIAC | |
NFIAC |
Users can now configure Contact and Call Flow fields in the expression builder ( Extended Panel and Desktop Native tabs of the Agent Desktop with Extended Panel).
Contact and Call Flow fields in Extended Panel Tab
Users can configure Contact and Call Flow fields for widgets which has Request Parameter.
To configure these fields:
- Navigate to Configure > Agents > Agent Desktop > Extended Panel.
- Select the widget which has Request Parameters.
- Click the Expression Builder link.
- Expression Builder pop-up appears.
- Click the arrow in the upper-right corner. Here, users get newly available Contact and Call Flow fields to add in Expression Builder.
Contact and Call Flow fields in Desktop Native Tab
When adding the entry to Desktop Native Commands, a new Source field appears with the following options: Default, Contact, and Call Flow. Also, a new column Source has been added to identify the source associated with the command.
If Source is Default or Contact, fields are available in Data drop-down (refer above screenshot). If Source is Call Flow, users can configure the call flow variables by clicking the link next to Data option.
AnchorNFICP NFICP
New Field in CDR Plugins
NFICP | |
NFICP |
The CDR Plugins format now includes a new field, LCID Package ID which returns the LCID package ID for the call.
AnchorNFFIER NFFIER
New Field for Inbound Email Routing
NFFIER | |
NFFIER |
The IB Email Domain under Settings tab of Services editor allows users to specify a unique inbound email domain for inbound email routing. You can route this domain to only one service.
AnchorNew Entities in Fields Editor New Entities in Fields Editor
New Entities in Fields Editor
New Entities in Fields Editor | |
New Entities in Fields Editor |
Users can now configure custom fields for the following new entities:
- Account - Custom fields added to Account entity can be utilized for Accounts.
- Ticket - Custom fields added to Ticket entity can be utilized for Ticketing.
- Agent - Custom fields added to Agent entity can be utilized through the Details tab of the Agent editor.
Users can add new custom fields, define label and data type for these fields and associate them to the respective entity.
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LiveVox currently offers 100 additional custom fields that can be added to Account/Ticket records, and 20 custom fields to an Agent profile. |
AnchorSimplified Process for Creating Scripts Simplified Process for Creating Scripts
Simplified Process for Creating Scripts
Simplified Process for Creating Scripts | |
Simplified Process for Creating Scripts |
The process of creating scripts using Designer is now simpler with a new Designer UI. The following enhancements are available:
- Designer has now a main tool bar for Desktop, Scripts, Functions Library, and Images Library resources. Below each are specific tabs to support functionality of each component.
Previously,
From now on,
New Desktop search option
- The Design tab lets you construct your desktop by dragging components into the canvas. A different set of components is supported for desktops and scripts.
- The Properties tab shows the properties of the component selected in the canvas below. The Properties tab is also auto displayed by double-clicking the component within the Desktop page.
- The Events tab shows the user/system events, if any, associated with the selected component.
- The new Preview tab is used to view what the Desktop page or Script will look like in actual use.
- The Preview option allows you to walk through or test the script. It provides a means for ensuring that the script encompasses the desired flow, business rules and logic that the user intended, before moving the script into production. You can preview the script From Beginning or From Current Page. The preview runs in its own tab.
The File menu option provides the ability to perform the following functions:
- Create a new script
- Search for and Open a specific script
- Edit an existing script
- Save the current script
- Delete a script
- Import a script
- Export a script
- The Script tab allows you to review the properties of an existing script, review the flow and transitions of the script, manage the data elements of the script and set the reporting parameters of the script.
- The new Images Library option allows you to include images in their scripts. These may be logos that you wish to add to the canvas, icons, or pictures that you want to include them in your script.
AnchorSingle Sign On for PDAS Single Sign On for PDAS
Single Sign-On for PDAS
Single Sign On for PDAS | |
Single Sign On for PDAS |
The separate login for PDAS is no longer required.
AnchorSCRJE SCRJE
Standard Call Recording Job Enhancements
SCRJE | |
SCRJE |
The new Call Center option enables you to choose the call center when using the Split By Call Center option for Standard Call Recording jobs. Also, this version provides another new option to run the job 4 times a day. The job runs at 6-hour intervals if the Execute 4 times per day option is enabled.
AnchorTerm Code Visibility Term Code Visibility
Term Code Visibility
Term Code Visibility | |
Term Code Visibility |
The Termination Codes editor now supports the option to hide Termination Codes within the agent panel. A new column for each code has been added that shows whether it should display in the agent panel or not.
This is configurable from the termination code details screen. To enable termination codes in the agent panel check the Visible for Agent option.
AnchorFTPFI FTPFI
Ticketing/Account FTP File Import
FTPFI | |
FTPFI |
Imports of client Ticket and Account data into Ticketing and Account services can be scheduled through Jobs Scheduler.
Note |
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Contact Client Services to request and create these jobs. |
AnchorUIEIALR UIEIALR
User Interface Enhancements in Account Lookup Report
UIEIALR | |
UIEIALR |
The Account Lookup Report UI is redesigned to improve the user experience.
Previously, the Advanced Calendar link (link next to To calendar icon) and calendar buttons for From and To options of Date range. Now, the advanced link and calendar buttons of From and To options are consolidated into one calendar icon.
Previously, the Account Lookup Report was as below.
Now the Account Lookup Report is as below.
Clicking on the calendar icon opens the Date Picker interface. The Range tab allows user to enter/select the date range to generate the report.
The MultiSelect tab allows you to select m ultiple sequential or non-sequential dates.
From now on, the mapping view includes a new design on the mapper feature without arrows. This new mapper view is available for selecting multiple call centers, services, and service types. Users can click the Available option to move it to Assigned and vice a versa. New Assign All and Remove All buttons are used to move all options from one list to the other. Additionally, a search field is added to filter both lists at the same time, and facilitate users to find the options they are looking for.
Multiple Call Center Selection
Previously,
Now,
Multiple Service Selection
Previously,
Now,
Multiple Service Type Selection
Previously,
Now,
AnchorUIEIAE UIEIAE
User Interface (UI) Enhancements in Agents Editor
UIEIAE | |
UIEIAE |
The Agents editor UI is redesigned to improve the user experience.
For General tab enhancements, refer Enhanced Agent Details Screen section.
Agent Mapping Tab
Previously, The Agent Mapping tab was displayed as:
Now the mapping view includes a new design on the mapper feature without arrows. Users can click an available agent row from the left side table to assign it to the service. Assigned Agent is displayed in right side table. New Assign All and Remove All buttons are used to move all the agents from one list to the other.
Field name of search boxes ( ( Available Agent(s) and Assigned Agent(s)) are removed and users are provided with search boxes for the respective tables.
Agent Team Mapping Tab
Previously, The Agent Team Mapping tab was displayed as:
Now the mapping view includes a new design on the mapper feature without arrows. Users can click an available agent row from the left side table(source team) to assign it to the target team. Assigned agent row moves to right side table (Target team). New Assign All and Remove All buttons are used to move all the agents from one list to the other. Field name of search boxes (Source Agents and Target Agents) are removed and users are provided with only search boxes for the respective tables.
Importing Agents
Previously, Import Agents screen was as below:
From now on, users can click in the Select a File to Upload box to navigate to revised/new agent list. Also Ok button is renamed to Update button.
AnchorUIEIAPE UIEIAPE
User Interface Enhancements in Agent Phonebook Editor
UIEIAPE | |
UIEIAPE |
The Agents Phonebook editor UI is redesigned to improve the user experience.
Previously, the General tab was displayed as:
Now the Import and Export buttons are shifted to the right-side of the screen. The General tab is displayed as below.
Previously, the Entities tab was displayed as:
Now the Entities tab is as below.
Importing Agent Phonebook
Previously, the Import Agent Phonebook Contacts screen was as below:
Now users can click in the Select a File to Upload box to navigate to revised/new agent list.
AnchorUIEICDR UIEICDR
User Interface Enhancements in Call Detail Reports (CDR)
UIEICDR | |
UIEICDR |
The Call Detail Report UI is redesigned to improve the user experience.
Previously, the Advanced Calendar link (link next to To calendar icon) and calendar buttons of From and To options of Date range. Now, the advanced link and calendar buttons of From and To options are consolidated into one calendar icon.
Previously, the Call Detail Report was as below.
Now the Call Detail Report is as below.
Clicking on the calendar icon opens the Date Picker interface. The Range tab allows user to enter/select the date range to generate the report.
T he MultiSelect tab allows you to select m ultiple sequential or non-sequential dates.
From now on, the mapping view includes a new design on the mapper feature without arrows. This new mapper view is available for selecting multiple call centers, services, and service types. Users can click the Available option to move it to Assigned and vice a versa. New Assign All and Remove All buttons are used to move all options from one list to the other. Additionally, a search field is added to filter both lists at the same time, and facilitate users to find the options they are looking for.
Multiple Call Center Selection
Previously,
Now,
Multiple Service Selection
Previously,
Now,
AnchorUIEICTE UIEICTE
User Interface Enhancements in Contact Timings Editor
UIEICTE | |
UIEICTE |
Previously, the General tab was as below.
Now Add, Copy, Delete, Save, and Cancel buttons are moved under the General Tab from common area of Contact Timings editor.
Also, when deleting the Contact Timing, users were getting the below confirmation pop-up.
Now the application displays the confirmation pop-up with the warning sign.
Previously, the Change History tab was displayed as below:
Now, Add, Copy, Delete, Save, and Cancel buttons are not visible from the Change History tab.
AnchorUIEIPE UIEIPE
User Interface Enhancements in Phrases Editor
UIEIPE | |
UIEIPE |
Previously, the Generate TTS File pop-up was as below.
Now the Select Dialect option is with a drop-down menu. The Generate TTS File pop-up is as below.
Previously, the Upload Audio File pop-up was as below.
Now the Upload Audio File pop-up is as below.
AnchorU-CRM Redesign U-CRM Redesign
U-CRM Redesign
U-CRM Redesign | |
U-CRM Redesign |
The following enhancements are made to the U-CRM editor:
- The Desktop toolbar provides a list of all the available components and containers. It also provides a description of the page and component that is currently viewed.
- Drag the Components into the WYSYWIG editor (U-CRM editor) or double click on a page to automatically add the components to the screen.
- Desktop level Change History tab tracks all the changes.
- Layered toolbars provide a user with the logical flow to navigate, create and maintain Agent Desktops.
- Desktops tab supports search and bulk delete/update of desktops as well as a paginated view.
New Desktop Components
The following new components are added to the U-CRM Desktop Components:
- Account Dashboard - displays an Account dashboard to quickly preview Accounts with Tickets Created, Completed Tickets, Accounts Created as well as a graphical display.
- Agent Statistics - displays a pie chart of Agent states for the day.
- Enhanced Ticketing Dashboard - displays an overview of various statistics pertaining to the Ticketing application which includes Number of Tickets Open, New Tickets Created, Tickets addressed within SLA’s and volume and peak hour charts.
Desktop Component Enhancements
- Home Bar Search Field can now be configured to search against the Accounts, Tickets, Notes, Contacts or All. Prior to this enhancement, the Search bar on the Home Component allowed to search against Contacts.
- Work Queue Component can now be configured to only show certain tasks.
- Record modifications for Contact, Accounts and Tickets are now able to trigger events such as calling an API.
AnchorVoicemail2.0 Voicemail2.0
Voicemail 2.0
Voicemail2.0 | |
Voicemail2.0 |
With the release of Voicemail 2.0, when callers leave messages, agents can view and play the messages directly from their desktop. Users can check group voicemails through the Voicemail report available on the LiveVox portal. The following features are included:
- Ability to download voicemails in MP3 format
- Increased storage capacity of 500 MB
- Group voicemail PIN is no longer required. The PIN field under the Configure > Services > Phone numbers tab is no longer supported for group voicemail.
- Greeting messages are now configurable only at the call flow messages/prompts. Greetings can be configured at the module level, using the Prehold Prompt Phrase message property.
- Visual Voicemail
Note |
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For more information on Voicemail 2.0, see the Voicemail 2.0 infosheet. |
AnchorVMTFESC VMTFESC
View Message Threads for Email, SMS, and Chat
VMTFESC | |
VMTFESC |
The Contact History tab of Contact manager is renamed to Interactions tab.
Previously,
Now,
The Interactions tab allows users to view Email, SMS, and Chat interactions as one grouped thread.
- A thread for email is defined as a sequence of responses to the same subject line. Clicking on the email icon () opens the email thread as shown below.
The Details tab shows the information about each email in the thread.
- A thread for SMS is defined as a set of interactions from the same long or short code phone number and to phone number within a 24-hour rolling period. Clicking on the SMS icon () opens the SMS thread as shown below.
The Details tab shows the information about each SMS in the thread.
- A thread for chat is defined as series of chat interactions within the same session. Clicking on the Chat icon () opens the chat thread as shown below.
The Details tab shows the information about each chat in the thread.
The voice interaction icon is changed to from .
AnchorWFO Config Changes WFO Config Changes
WFO Config Changes
WFO Config Changes | |
WFO Config Changes |
All configurations for WFO are performed under the WFO Config. Navigate to WFO > WFO >WFO Config to access the WFO Config.
Users can assigning Assessors and Arbitrators, configure Work Queue Settings, creating Audio Note Categories and e-Learning Categories by selecting the respective tabs.
AnchorSupport for Fixed Fields Format for Contact Manager Input Filters Support for Fixed Fields Format for Contact Manager Input Filters
Support for Fixed Fields Format for Contact Manager Input Filters
Support for Fixed Fields Format for Contact Manager Input Filters | |
Support for Fixed Fields Format for Contact Manager Input Filters |
Users are now able to create a Contact Manager Input Filter with a Fixed Field Format. When the Input Filter format is defined as Fixed Fields, Total Length column becomes visible that allows a user to define the length of each column.
In addition to the Fixed Fields format, users are able to import data into encrypted fields so long as Jobs is permitted to write into the Encrypted Field. Users are also able to store against List data types and select a default value based on a pre-defined list value. All other functions such as Substitute value and Transformations still apply.
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