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Introduction

This document provides an overview of the LiveVox Local Caller ID (LCID) functionality.

This feature allows LiveVox customers to display a local number as the caller ID number when dialing certain areas.  LiveVox provides the mechanism to display a number that is local or, if a local number is unavailable, one that is reasonably proximate to the consumer.
The Local Caller ID feature includes an inbound service to handle inbound calls made to the local or nearby number displayed on the consumer’s caller ID (i.e. “callbacks”).

Info

Please be aware that there may be a cost to a consumer who calls back the number displayed on their Caller ID.  The consumer's cost would depend on their specific plan with their phone provider.  Additionally, since local caller ID is based on geographical proximity, the number displayed may contain an area code that is different from that of the consumer.


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Local Caller ID feature

Prerequisites

To request Local Caller ID (LCID) functionality, please contact clientservices@livevox.com.

The request should include the number of LCID packages required as well as the following information:

  • Which outbound service(s) will display the package.
  • Which inbound service will receive callbacks from the package’s LCID numbers.
Note

LCID Packages come with additional cost, please contact your Account Manager or Account Executives for details.

Functionality overview

  • The local caller ID feature is set up at the service level (see Figure 1: Services Settings) and can be used by any or all outbound services.  The local caller ID can be listed as the source for the Callback Phone, Caller ID, or Operator Phone.
    Services Settings
  • The LCID feature includes an inbound service that will route inbound callbacks made to any of the local caller ID numbers back to the corresponding inbound service. 
  • The US LCID packages may contain up to 300+ local numbers, which covers 100+ major areas. The Canadian LCID packages may contain up to 45 local numbers, which covers 15 major areas. 
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