This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management. | Info |
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All training content is provided for information purposes only. You should test and confirm proper functionality of all features before use in a production environment. |
User Training Modules | Platform 6 | U8 |
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| Newtablink |
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| alias | Help Tools |
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| url | https://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view |
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| | Newtablink |
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| alias | Help Tools |
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| url | https://drive.google.com/open?id=1TM0yP5YE98SofMeflMrWSfWcOKhv2J4T |
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| | Newtablink |
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| alias | Login/Navigate/Adjust Views |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87MmlXOU43bGJTY0U |
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| | Newtablink |
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| alias | Login/Navigate/Adjust Views |
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| url | https://drive.google.com/file/d/0B5P_IkUOot87MmlXOU43bGJTY0U/view |
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| | Newtablink |
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| alias | Hierarchy/Service Dashboard |
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| url | https://drive.google.com/open?id=1dAm5f5a0L-oQXT8aXciUEA3UW7WoPx4_ |
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| | Newtablink |
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| alias | Hierarchy/Service Dashboard |
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| url | https://drive.google.com/open?id=1AbgWiuLbzMS9YwU23daxJuJmm_CXmpH1 |
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| | Newtablink |
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| alias | Agent Monitoring |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87YkEwcjN5RmN3TFE |
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| | Newtablink |
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| alias | Agent Monitoring |
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| url | https://drive.google.com/open?id=1slK9PxQwTae87JeSWIrQKnMJ9et7m2C- |
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| | Newtablink |
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| alias | Campaigns/Config Tab |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87TGhjRG1idHhZNnc |
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| | Newtablink |
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| alias | Campaigns/Config Tab |
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| url | https://drive.google.com/open?id=1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL |
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| | Newtablink |
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| alias | Types of Services |
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| url | https://drive.google.com/file/d/0B5P_IkUOot87a0lDMEZqRmxzR2s/view |
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| | Newtablink |
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| alias | Types of Services |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87a0lDMEZqRmxzR2s |
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| | Newtablink |
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| alias | Service Groups |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87a2FzbzdBT0VDdDQ |
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| | Newtablink |
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| alias | Service Groups |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87a0lDMEZqRmxzR2s |
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| | Newtablink |
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| alias | Strategy Editor |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87VTZMdEtOTmczSHM |
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| | Newtablink |
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| alias | Strategy Editor |
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| url | https://drive.google.com/open?id=1rBnmvjgOL_v4dDbtJMbY2EtJ5w24Qmg0 |
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| | Newtablink |
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| alias | Agent Administration |
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| url | https://drive.google.com/open?id=1W6MuZebOaXbiaNSscWZ1j5jdeKquQ8Fw |
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| | Newtablink |
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| alias | Agent Administration |
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| url | https://drive.google.com/open?id=1IIK2cQwwwluMb7uf2tykO4UNK3LVc5_n |
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| | Newtablink |
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| alias | Reporting |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87S0RtdHFWZUxfS3c |
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| | Newtablink |
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| alias | ACD Reports |
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| url | https://drive.google.com/open?id=1C8XsxYvdvX2RrcJjO3PhnZlW7soyQ5rU |
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| Newtablink |
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| alias | Campaign Reports |
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| url | https://drive.google.com/open?id=1-499Afnl2pV9xKXrB_YSl86JCJ-X4gJm |
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| Newtablink |
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| alias | Billing Reports |
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| url | https://drive.google.com/open?id=12z5XAmHteg4dvKDNmWj2JlEM0_YR4KPx |
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| Newtablink |
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| alias | Call Reports |
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| url | https://drive.google.com/open?id=1SRpOO8AKjUVvBq19VfkQnJwTw7IBNDii |
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| Newtablink |
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| alias | Inbound Reports |
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| url | https://drive.google.com/open?id=1VMZPw0ziRLVFPb-KZ9_yyjq0s2dBWM84 |
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| Newtablink |
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| alias | Analytics Report |
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| url | https://drive.google.com/open?id=1f2pQTR24qVi-V0gC7nF7sn9nao-PIWcI |
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