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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

 

User Training Modules

 

U8
Newtablink
aliasAgent Monitoring
urlhttps://drive.google.com/open?id=1slK9PxQwTae87JeSWIrQKnMJ9et7m2C-
Reporting
Newtablink
aliasACD Reports
urlhttps://drive.google.com/open?id=1C8XsxYvdvX2RrcJjO3PhnZlW7soyQ5rU
Platform 6U8

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aliasHelp Tools
urlhttps://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view

 
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aliasLogin/Navigate/Adjust Views
urlhttps://drive.google.com/open?id=0B5P_IkUOot87MmlXOU43bGJTY0U
 
Newtablink
aliasHierarchy/Service Dashboard
urlhttps://drive.google.com/open?id=1dAm5f5a0L-oQXT8aXciUEA3UW7WoPx4_
 
Newtablink
aliasAgent Monitoring
urlhttps://drive.google.com/open?id=0B5P_IkUOot87YkEwcjN5RmN3TFE
Newtablink
aliasAgent Monitoring
urlhttps://drive.google.com/open?id=1slK9PxQwTae87JeSWIrQKnMJ9et7m2C-
Newtablink
aliasCampaigns/Config Tab
urlhttps://drive.google.com/open?id=0B5P_IkUOot87TGhjRG1idHhZNnc
 
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aliasTypes of Services
urlhttps://drive.google.com/file/d/0B5P_IkUOot87a0lDMEZqRmxzR2s/view
 
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aliasService Groups
urlhttps://drive.google.com/open?id=0B5P_IkUOot87a2FzbzdBT0VDdDQ
 
Newtablink
aliasStrategy Editor
urlhttps://drive.google.com/open?id=0B5P_IkUOot87VTZMdEtOTmczSHM
 
Newtablink
aliasAgent Administration
urlhttps://drive.google.com/open?id=1W6MuZebOaXbiaNSscWZ1j5jdeKquQ8Fw
 
Newtablink
aliasReporting
urlhttps://drive.google.com/open?id=0B5P_IkUOot87S0RtdHFWZUxfS3c
Newtablink
aliasACD Reports
urlhttps://drive.google.com/open?id=1C8XsxYvdvX2RrcJjO3PhnZlW7soyQ5rU