This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management. | Info |
|---|
All training content is provided for information purposes only. You should test and confirm proper functionality of all features before use in a production environment. |
User Training Modules | U8 |
|---|
| Newtablink |
|---|
| alias | Agent Monitoring |
|---|
| url | https://drive.google.com/open?id=1slK9PxQwTae87JeSWIrQKnMJ9et7m2C- |
|---|
|
| | Reporting |
|---|
| Newtablink |
|---|
| alias | ACD Reports |
|---|
| url | https://drive.google.com/open?id=1C8XsxYvdvX2RrcJjO3PhnZlW7soyQ5rU |
|---|
|
|
|
| Platform 6 | U8 |
|---|
| Newtablink |
|---|
| alias | Help Tools |
|---|
| url | https://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view |
|---|
|
| | | Newtablink |
|---|
| alias | Login/Navigate/Adjust Views |
|---|
| url | https://drive.google.com/open?id=0B5P_IkUOot87MmlXOU43bGJTY0U |
|---|
|
| | | Newtablink |
|---|
| alias | Hierarchy/Service Dashboard |
|---|
| url | https://drive.google.com/open?id=1dAm5f5a0L-oQXT8aXciUEA3UW7WoPx4_ |
|---|
|
| | | Newtablink |
|---|
| alias | Agent Monitoring |
|---|
| url | https://drive.google.com/open?id=0B5P_IkUOot87YkEwcjN5RmN3TFE |
|---|
|
| | Newtablink |
|---|
| alias | Agent Monitoring |
|---|
| url | https://drive.google.com/open?id=1slK9PxQwTae87JeSWIrQKnMJ9et7m2C- |
|---|
|
| | Newtablink |
|---|
| alias | Campaigns/Config Tab |
|---|
| url | https://drive.google.com/open?id=0B5P_IkUOot87TGhjRG1idHhZNnc |
|---|
|
| | | Newtablink |
|---|
| alias | Types of Services |
|---|
| url | https://drive.google.com/file/d/0B5P_IkUOot87a0lDMEZqRmxzR2s/view |
|---|
|
| | | Newtablink |
|---|
| alias | Service Groups |
|---|
| url | https://drive.google.com/open?id=0B5P_IkUOot87a2FzbzdBT0VDdDQ |
|---|
|
| | | Newtablink |
|---|
| alias | Strategy Editor |
|---|
| url | https://drive.google.com/open?id=0B5P_IkUOot87VTZMdEtOTmczSHM |
|---|
|
| | | Newtablink |
|---|
| alias | Agent Administration |
|---|
| url | https://drive.google.com/open?id=1W6MuZebOaXbiaNSscWZ1j5jdeKquQ8Fw |
|---|
|
| | | Newtablink |
|---|
| alias | Reporting |
|---|
| url | https://drive.google.com/open?id=0B5P_IkUOot87S0RtdHFWZUxfS3c |
|---|
|
| |
|