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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand series helps with independent training for more advanced administrative users.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

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titleAdvanced Training Modules v.6(based on LV7.0 and 7.0)
  • Newtablink
    aliasFTP Browser - (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=1Kuxm59_wIIvuqXgeDWrjgvyoJXoZ3kir
     
  • Newtablink
    aliasTermination Codes Editor – (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=1QObZVoItIiDgtWkqCQh7k7UL_TEM96xt
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titleColorblack
titleAdvanced Training Modules (based on v.5.0 and v.4.0)
  • Newtablink
    aliasPreferred Click Distribution (based on Platform v.4.0, v.5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E
     
  • Newtablink
    aliasAgent Phonebook (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tV1Vmb1RheWdBYkU
  • Newtablink
    aliasGroup and Agent Voicemail (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGM
  • Newtablink
    aliasMessage Template Maintenance (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87cGwtQXRMUE45a0U
  • Newtablink
    aliasAdjusting Call Center Hours (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87MkpySjZnZmhQdVk
  • Newtablink
    aliasPhrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87dWd3dk81cnRDTUk
  • Newtablink
    aliasPhrases editor - Creating TTS Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87U1I4MEFkVzdzZ0E
  • Newtablink
    aliasAdding Voicemail Module to an Inbound Line (based on Platform v.5.0)
    urlhttps://drive.google.com/file/d/0B5P_IkUOot87MkVaTVotbUFjdEU/view
Panel
titleAdvanced Training Modules (Based on platform v.3.2)
  • Newtablink
    aliasPartitioning (based on LVP 3.2)
    urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tQmxtdkVMaGdabWs/view
     

 

 

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