Training Hub

Page tree

Versions Compared

Old Version 20

changes.mady.by.user Jose Borunda

Saved on

compared with

New Version 21

changes.mady.by.user Jose Borunda

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Section
Column
width20%

Excerpt Include
Agent Certification Experience Program
nopaneltrue
Agent Certification Experience Program

Column
width80%

This Training on Demand module helps with quick and independent training for agents using the LiveVox Agent Desktop.

 

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

Panel
titleColorBlack
titleAgent Training Modules v.6.0 and v.7.0
  • Newtablink
    aliasTraining for Agents using LVCTDM/Soft Phone Desk phone (based on Platform LiveVox v.57.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87NXpKSk5Sc1JRR0E13mlIBQLXqwp3ctAycHcH55z0nve1PPOx
  • Newtablink
    aliasTraining for Agents using "Call Using Computer" /WebRTC Agent Desktop Native (based on Platform LiveVox v. 57.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87UDJFaG9Edk5lNGc1zzEEROXKFzbXTiKvBSojeLy6t18mrAsc
     
  • Newtablink
    aliasTraining for Agents using TDM/Desk phone "Call Using Computer" /WebRTC (based on Platform LiveVox v. 57.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87bjJ5S251dWhXcVE1qF91fFhkvIdO79ss6wg5IgZvEdavRDnl
  • Newtablink
    aliasAgent Training - TDM – Desk Phone Training for Agents using LVC/Soft Phone (based on LIveVox v.7.0)
    urlhttps://drive.google.com/open?id=13mlIBQLXqwp3ctAycHcH55z0nve1PPOx1K_RZxWuklgUmKdwCioNNgWyufi3TPpTd
Panel
titleColorBlack
titleAgent Training Modules v.5.0
  • Newtablink
    aliasAgent Training - WebRTC - v.7.0Training for Agents using LVC/Soft Phone (based on Platform v.5.0)
    urlhttps://drive.google.com/open?id=1qF91fFhkvIdO79ss6wg5IgZvEdavRDnl0B5P_IkUOot87NXpKSk5Sc1JRR0E
  • Newtablink
    aliasAgent Training - LVC- v.7.0Training for Agents using "Call Using Computer" /WebRTC (based on Platform v.5.0)
    urlhttps://drive.google.com/open?id=1K0B5P_RZxWuklgUmKdwCioNNgWyufi3TPpTdIkUOot87UDJFaG9Edk5lNGc
  • Newtablink
    aliasAgent Training - Agent Desktop Native – v.7.0Training for Agents using TDM/Desk phone (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=1zzEEROXKFzbXTiKvBSojeLy6t18mrAsc0B5P_IkUOot87bjJ5S251dWhXcVE