Training Hub

Page tree

Versions Compared

Old Version 18

changes.mady.by.user Jose Borunda

Saved on

compared with

New Version 19

changes.mady.by.user Jose Borunda

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Section
Column
width20%

Excerpt Include
Agent Certification Experience Program
nopaneltrue
Agent Certification Experience Program

Column
width80%

This Training on Demand series helps with independent training for more advanced administrative users.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

Panel
titleAdvanced Training Modules v.6.0 and 7.0
  • Newtablink
    aliasFTP Browser - (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=1Kuxm59_wIIvuqXgeDWrjgvyoJXoZ3kir
     
  • Newtablink
    aliasTermination Codes Editor – (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=1QObZVoItIiDgtWkqCQh7k7UL_TEM96xt
Panel
titleColorblack
titleAdvanced Training Modules v.5.0 and v.4.0
  • Newtablink
    aliasPreferred Click Distribution (based on Platform v.4.0, v.5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E
     
  • Newtablink
    aliasAgent Phonebook (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tV1Vmb1RheWdBYkU
  • Newtablink
    aliasGroup and Agent Voicemail (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGM
  • Newtablink
    aliasMessage Template Maintenance (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87cGwtQXRMUE45a0U
  • Newtablink
    aliasAdjusting Call Center Hours (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87MkpySjZnZmhQdVk
  • Newtablink
    aliasPhrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87dWd3dk81cnRDTUk
  • Newtablink
    aliasPhrases editor - Creating TTS Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87U1I4MEFkVzdzZ0E
  • Newtablink
    aliasAdding Voicemail Module to an Inbound Line (based on Platform v.5.0)
    urlhttps://drive.google.com/file/d/0B5P_IkUOot87MkVaTVotbUFjdEU/view
Panel
titleAdvanced Training Modules (Based on platform v.43.0 or lower2)
  • Newtablink
    aliasPartitioning (based on LVP 3.2)
    urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tQmxtdkVMaGdabWs/view
     

 

 

...