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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand series helps with independent training for more advanced administrative users.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

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titleAdvanced Training Modules v.6.0 and 7.0
  • Newtablink
    aliasPreferred Click Distribution (based on Platform FTP Browser - (Based on LiveVox v.4.0, v.57.0)
    urlhttps://drive.google.com/open?id=1Kuxm59_wIIvuqXgeDWrjgvyoJXoZ3kir
     
  • Newtablink
    aliasTermination Codes Editor – (Based on LiveVox v.7.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E
     
    1QObZVoItIiDgtWkqCQh7k7UL_TEM96xt
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titleAdvanced Training Modules v.5.0 and v.4.0
  • Newtablink
    aliasAgent Phonebook Preferred Click Distribution (based on Platform v.4.0, v.5.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ0B5P_tV1Vmb1RheWdBYkUIkUOot87eGpXVU9ERXpjS1E
     
  • Newtablink
    aliasGroup and Agent Voicemail Phonebook (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGMtV1Vmb1RheWdBYkU
  • Newtablink
    aliasPartitioning Group and Agent Voicemail (based on LVP 3.2Platform v. 4.0)
    urlhttps://drive.google.com/file/d/open?id=0B0P37FJ8sJ_tQmxtdkVMaGdabWs/viewtZ3lHR2lUV0FESGM
  • Newtablink
    aliasMessage Template Maintenance (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87cGwtQXRMUE45a0U
  • Newtablink
    aliasAdjusting Call Center Hours (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87MkpySjZnZmhQdVk
  • Newtablink
    aliasPhrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87dWd3dk81cnRDTUk
  • Newtablink
    aliasPhrases editor - Creating TTS Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87U1I4MEFkVzdzZ0E
  • newtablink
    Newtablink
    aliasAdding Voicemail Module to an Inbound Line (based on Platform v.5.0)
    urlhttps://drive.google.com/file/d/0B5P_IkUOot87MkVaTVotbUFjdEU/view
LiveVox FTP- 7
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titleAdvanced Training Modules (Based on platform
alias
v.
4.0 or lower)
  • urlhttps://drive.google.com/open?id=1Kuxm59_wIIvuqXgeDWrjgvyoJXoZ3kir
    Newtablink
    aliasTerm Code Editor – v.7.0Partitioning (based on LVP 3.2)
    urlhttps://drive.google.com/open?id=1QObZVoItIiDgtWkqCQh7k7UL_TEM96xtfile/d/0B0P37FJ8sJ_tQmxtdkVMaGdabWs/view