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Agent Certification Experience Program
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Agent Certification Experience Program

User Training Modules

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This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

 

 

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Platform 6

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aliasHelp Tools
urlhttps://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view

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aliasLogin/Navigate/Adjust Views
urlhttps://drive.google.com/open?id=0B5P_IkUOot87MmlXOU43bGJTY0U
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aliasHierarchy/Service Dashboard
urlhttps://drive.google.com/open?id=1dAm5f5a0L-oQXT8aXciUEA3UW7WoPx4_
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aliasAgent Monitoring
urlhttps://drive.google.com/open?id=0B5P_IkUOot87YkEwcjN5RmN3TFE
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aliasCampaigns/Config Tab
urlhttps://drive.google.com/open?id=0B5P_IkUOot87TGhjRG1idHhZNnc
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aliasTypes of Services
urlhttps://drive.google.com/file/d/0B5P_IkUOot87a0lDMEZqRmxzR2s/view
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aliasService Groups
urlhttps://drive.google.com/open?id=0B5P_IkUOot87a2FzbzdBT0VDdDQ
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aliasStrategy Editor
urlhttps://drive.google.com/open?id=0B5P_IkUOot87VTZMdEtOTmczSHM
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aliasAgent Administration
urlhttps://drive.google.com/open?id=1W6MuZebOaXbiaNSscWZ1j5jdeKquQ8Fw
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aliasReporting
urlhttps://drive.google.com/open?id=0B5P_IkUOot87S0RtdHFWZUxfS3c