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Agent Certification Experience Program
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Agent Certification Experience Program

Advanced Training Modules

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This Training on Demand series helps with independent training for more advanced administrative users.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

 

To view individual modules, please expand selection below:

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title
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aliasPreferred Click Distribution (based on Platform v.4.0, v.5.0)
urlhttps://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E
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    aliasAgent Phonebook (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tV1Vmb1RheWdBYkU
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    aliasGroup and Agent Voicemail (based on Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGM
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    aliasPartitioning (based on LVP 3.2)
    urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tQmxtdkVMaGdabWs/view
  • Newtablink
    aliasMessage Template Maintenance (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87cGwtQXRMUE45a0U
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    aliasAdjusting Call Center Hours (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87MkpySjZnZmhQdVk
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    aliasPhrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87dWd3dk81cnRDTUk
  • Newtablink
    aliasPhrases editor - Creating TTS Phrases (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87U1I4MEFkVzdzZ0E
  • Newtablink
    aliasAdding Voicemail Module to an Inbound Line (based on Platform v.5.0)
    urlhttps://drive.google.com/file/d/0B5P_IkUOot87MkVaTVotbUFjdEU/view
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