This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management. | Info |
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All training content is provided for information purposes only. You should test and confirm proper functionality of all features before use in a production environment. |
To view individual modules, please Please expand selection below to view Training Modules:
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| title | User Training Modules |
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| | Platform 3 | Platform 6 |
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| Newtablink |
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| alias | Help Tools |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87YXdoVXRqcGotLXc |
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| | Newtablink |
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| alias | Help Tools |
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| url | https://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view |
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| | Newtablink |
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| alias | Login/Navigate/Adjust Views |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tUVFfbUtGSnNkOFE/view?usp=sharing |
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| | | Newtablink |
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| alias | Hierarchy/Service Dashboard |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_taFc1Rjd3UWZxR3c/view?usp=sharing |
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| | | Newtablink |
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| alias | Agent Monitoring |
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| url | https://drive.google.com/a/livevox.com/file/d/0B0P37FJ8sJ_tTGRheWJJQ2NvSEU/view?usp=sharing |
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| | | Newtablink |
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| alias | Campaigns/Config Tab |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tY01qMHRCbGsweWs/view?usp=sharing |
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| | | Newtablink |
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| alias | Types of Services |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tb1owamVWenhmVGM/view?usp=sharing |
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| | | Newtablink |
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| alias | Service Groups |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tYktmUXpNUEM0eXM/view?usp=sharing |
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| | | Newtablink |
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| alias | Strategy Editor |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tR3RqbV9nYURVQlU/view?usp=sharing |
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| | | Newtablink |
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| alias | Agent Administration |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tdWtZT0pHN1RxWms/view?usp=sharing |
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| | | Newtablink |
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| alias | Reporting |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tblV6UEJZSnROU1E/view?usp=sharing |
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