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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

For the full version, please click

Newtablink
aliasHERE!
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tMW5oX19jSWVGRDQ/view?usp=sharing
 


To view individual modules, please expand selection below:


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titleUser Training Modules
Platform 3Platform 6
Newtablink
aliasHelp Tools
urlhttps://drive.google.com/open?id=0B5P_IkUOot87YXdoVXRqcGotLXc
Newtablink
aliasHelp Tools
urlhttps://drive.google.com/file/d/0B5P_IkUOot87aGV6TkVMRkNIWVk/view
Newtablink
aliasLogin/Navigate/Adjust Views
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tUVFfbUtGSnNkOFE/view?usp=sharing
 
Newtablink
aliasHierarchy/Service Dashboard
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_taFc1Rjd3UWZxR3c/view?usp=sharing
 
Newtablink
aliasAgent Monitoring
urlhttps://drive.google.com/a/livevox.com/file/d/0B0P37FJ8sJ_tTGRheWJJQ2NvSEU/view?usp=sharing
 
Newtablink
aliasCampaigns/Config Tab
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tY01qMHRCbGsweWs/view?usp=sharing
 
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aliasTypes of Services
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tb1owamVWenhmVGM/view?usp=sharing
 
Newtablink
aliasService Groups
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tYktmUXpNUEM0eXM/view?usp=sharing
 
Newtablink
aliasStrategy Editor
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tR3RqbV9nYURVQlU/view?usp=sharing
 
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aliasAgent Administration
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tdWtZT0pHN1RxWms/view?usp=sharing
 
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aliasReporting
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tblV6UEJZSnROU1E/view?usp=sharing
 

 

 

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