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1.  click Enterprise.

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2. Click Image Modified. The Dashboard Settings pane is displayed.
3. The Active Widgets tab displays all the widgets that have been added to the dashboard.

2. To filter, select Monitor Level from the Select Monitor Level drop-down list and select the Data Type from the Select Monitor Data Type drop-down list. The widgets are displayed based on the selected filter criteria.
3. From the list, hover over the widget you want to modify. Click Image Modified to edit the widget. The Customize Widget pane is displayed with the sample preview of the widget selected.
   
4. In the Preview Widget section, under Widget Settings, customize the widget as follows:
   1. In the Widget Name field, change the widget name, as required.
   2. From the Data Type drop-down list, select the call direction. Choose between Outbound, Blended, and Inbound.
      

      Info
      All widgets do not support all the call directions, namely Outbound, Blended, and Inbound. Depending on the call directions supported by the widget, the Data Type drop-down list options are displayed.

5. Click Image Modified.
6. To update the dashboard with the newly added widget, click Image Modified.

To delete a widget on the dashboard:

1. Click the Monitor tab,

1.  click Enterprise.
2. Click Image Modified. The Dashboard Settings pane is displayed.
3. The Active Widgets tab displays all the widgets that have been added to the dashboard.
4. To filter, select Monitor Level from the Select Monitor Level drop-down list and select Data Type from the Select Monitor Data Type drop-down list. The widgets are displayed based on the selected filter criteria.
5. From the list, hover over the widget you want to modify. Click Image Modified to delete the widget from the dashboard.
6. To update the dashboard with the newly added widget, click Image Modified.

To change the position of a widget within the Voice Monitor Dashboard, drag the widget to the required position using drag icon Image Modified .

You can display widgets on the Voice Monitor Dashboard (such as, Agents, Campaigns, Hold Queue, and Monitor) in a tabular format. You can customize the table to display only the columns you want in the order you want, in addition to specifying the column by which you want the rows to be sorted.

To customize a table:

1. On the Voice Monitor Dashboard, in the tabular format of the widget, click the Customize Columns icon Image Modified .
   The Customize Columns window appears.

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2. Select the checkboxes next to the columns that you want to be displayed in the table.
   

   Info
   To display all the columns, select the Select All checkbox.

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2. Clear the checkboxes next to the columns that you do not want to be displayed.
   

   Info
   You cannot clear the checkboxes next to the columns that are required to be displayed in the table.

3. Click the up or down arrow to change the order of the columns based on how you want them to be displayed in the table.
4. In the Sort Order field, select the column based on how you want to order the rows in the table.
5. If you want the rows in the table to be displayed in ascending order, select the Ascending checkbox.
6. If you want the rows in the table to be displayed in descending order, clear the Ascending checkbox. 
7. Click Ok.