Page History

You can click on the Switch Chart option to switch the graphical view of the reports. You can view the ticket's status as Open, In Progress, On Hold, and Escalated. The following are the charts available for you to view:

• Daily Unresolved Tickets: This graph shows the The number of unresolved tickets daily, for example, Open, In Progress, On Hold, and Escalated. 
• Unresolved Tickets by Status: This graph categorizes Categorizes unresolved tickets based on their current status, for example, Open, In Progress, On Hold, and Escalated. 
• Unresolved Tickets by Assignment:   This graph shows how many unresolved tickets are assigned and unassigned to each agent or team.
• Unresolved Tickets by Status and Month: This graph combines Combines ticket statuses and monthly data, showing how the number of unresolved tickets in each status changes over the months. 
• Weekly Unresolved Tickets: This graph aggregates Aggregates the data weekly, showing the number of unresolved tickets at the end of each week.

The report provides both Table and Graph Chart options, and you can choose how to view the data using a toggle button next to the Data Range. The toggle button allows you to easily switch between these views, depending on how you prefer to analyze the data.

The available view options are:

• GraphChart: Displays the data visually using graphs (e.g.charts (for example, bar charts, line graphscharts), allowing you to quickly identify trends and patterns in ticket updates, comments, resolutions, and other key metrics.
• Graph Chart and Table: Simultaneously Shows both the graphical representation and the detailed table simultaneously. This option helps you compare the visual trends with the exact numerical data, providing a complete report view.
• Table: Displays the data in a tabular format, listing the values for each field (e.g., updates, comments, tickets resolved) in rows and columns. This option is useful for viewing detailed figures and performing data analysis.