This report includes report includes the messages or notes an agent adds to a ticket. These comments help document the progress, updates, or communication related to a specific customer query, task, or problem. The report shows both the Table and Graph optionsChart options; you can use the toggle button to view the GraphChart, Graph Chart and Table, or Table options. For detailed information, see Viewing Reports at the end of this section.
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The report provides both Table and Graph Chart options, and you can choose how to view the data using a a  toggle button. The toggle button allows you to easily switch between these views, depending on how you prefer to analyze the data.The available view options are: - GraphChart: Displays the data visually using graphs charts (e.g., bar charts, line graphscharts), allowing you to quickly identify trends and patterns in ticket updates, comments, resolutions, and other key metrics.
- Graph Chart and Table: Shows both the graphical representation and the detailed table simultaneously. This option helps you compare the visual trends with the exact numerical data, providing a complete report view.
- Table: Displays the data in a tabular format, listing the values for each field (e.g., updates, comments, tickets resolved) in rows and columns. This option is useful for viewing detailed figures and performing data analysis.
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