You can click on the Switch Chart option to switch the graphical view of the reports. You can view the ticket's status as Open, In Progress, On Hold, and Escalated. The following are the graphs charts available for you to view: - Daily Unresolved Tickets: This graph shows the number of unresolved tickets daily, for example, Open, In Progress, On Hold, and Escalated.
- Unresolved Tickets by Status: This graph categorizes unresolved tickets based on their current status, for example, Open, In Progress, On Hold, and Escalated.
- Unresolved Tickets by Assignment: This graph shows how many unresolved tickets are assigned and unassigned to each agent or team.
- Unresolved Tickets by Status and Month: This graph combines ticket statuses and monthly data, showing how the number of unresolved tickets in each status changes over the months.
- Weekly Unresolved Tickets: This graph aggregates the data weekly, showing the number of unresolved tickets at the end of each week.
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