The Ticket Creation report has multiple columns that represent attributes and metrics. Here are the descriptions for the column fields: | Column | Description |
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| Name | Provides the month, date, and week details. | | New Tickets | Number of new tickets created during the selected dates. | | Tickets Created by Inbound | Represents tickets generated when a customer contacts support through an inbound channel, such as a phone call. | | Tickets Created by Outbound | Tickets are generated when customer support contacts a customer. | | Tickets Created by Email | This shows the number of tickets created from email interactions. This indicates how many issues or requests were submitted by customers via email. | | Tickets Created by SMS | Displays tickets generated through SMS interactions. | | Unresolved Tickets | The count of tickets that are still open or pending resolution. | | Resolved Tickets | This shows the number of tickets successfully closed or resolved during the selected date range. | | First Contact Resolution | This represents the number of tickets resolved during the first interaction with the customer. | | Reopened Tickets | Tracks tickets that were previously closed but later reopened. |
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