The following are the field descriptions in the TIcket Creation report table. Name: Provides to the month, date, and week details New Tickets: Number of new tickets created during the selected dates. Tickets Created by Inbound: Represents tickets generated when a customer contacts support through an inbound channel, such as a phone call. Tickets Tickets Created by Outbound: Tickets are generated when customer support contacts a customer. Tickets Created by Email: This shows the number of tickets created from email interactions. This indicates how many issues or requests were submitted by customers via email. Tickets Created by SMS: Displays tickets generated through SMS interactions. Unresolved Tickets: The count of tickets that are still open or pending resolution. Resolved Tickets: This shows the number of tickets successfully closed or resolved during the selected date range. First Contact Resolution: This represents the number of tickets resolved during the first interaction with the customer. Reopened Tickets: Tracks tickets that were previously closed but later reopened.
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