You have the option to switch the report graph view between the following modes, where both the graph and detailed data change accordingly: - SLA by Day of the Week: This report shows how many tickets meet or exceed their SLA deadlines on specific days. It aggregates data for each day, such as all Mondays, Tuesdays, etc., within the selected date range. This helps identify patterns where ticket performance may vary based on the day.
- SLA by Hour: This report provides a breakdown of ticket performance with SLAs by hour. For example, it shows how many tickets exceeded their SLA at 6 AM, 12 PM, etc.
- Tickets Meeting or Exceeding SLA: This compares the percentage of tickets meeting or exceeding their SLA deadlines. Adding the two together should equal 100%, representing the full spectrum of ticket performance against SLAs.
These different views allow you to customize the report based on the aspect of SLA performance you require to analyze. |