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titleField Descriptions in the Report Table

The following are the field descriptions in the TIcket Creation report table. 

  • Name: Provides to the month, date, and week details

  • New Tickets: Number of new tickets created during the selected dates.

  • Tickets Created by Inbound: 

  • Tickets Created by Outbound:

  • Tickets Created by Email: 

  • Tickets Created by SMS:

  • Unresolved Tickets:

  • Resolved Tickets:

  • First Contact Resolution:

  • Reopened Tickets:

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