Agent Ticket Comments refer to the messages or notes an agent adds to a ticket in a customer service or issue-tracking system. These comments help document the progress, updates, or communication related to a specific customer query, task, or problem. The report shows both the Table and Graph options; you can use the toggle button to view the Graph, Graph and Table, or Table options. For detailed information, see Viewing Reports at the end of this section.
There are typically three types of ticket comments:
...
| Expand |
|---|
|
| Anchor |
|---|
| Viewingreports |
|---|
| Viewingreports |
|---|
|
The report provides both Table and Graph options, and you can choose how to view the data using a  toggle button. The toggle button allows you to easily switch between these views, depending on how you prefer to analyze the data.The available view options are: - Graph: Displays the data visually using graphs (e.g., bar charts, line graphs), allowing you to quickly identify trends and patterns in ticket updates, comments, resolutions, and other key metrics.
- Graph and Table: Shows both the graphical representation and the detailed table simultaneously. This option helps you compare the visual trends with the exact numerical data, providing a complete report view.
- Table: Displays the data in a tabular format, listing the values for each field (e.g., updates, comments, tickets resolved) in rows and columns. This option is useful for viewing detailed figures and performing data analysis.
|
...