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Ticket Reports Help
Ticket SLAs

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Versions Compared

Old Version 1

changes.mady.by.user Susheel Ashtaputre

Saved on Oct 01, 2024

compared with

New Version 2

changes.mady.by.user Nirmala Suryaprakasha

Saved on Oct 09, 2024

Key

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Ticket SLA (Service Level Agreement) reports are designed to track how well tickets are being handled with predefined service time agreements (SLAs). Here's a breakdown of the key concepts from your provided text: