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titleViewing the Report

 You can view the Agent Activity Ticket Detail Report in the following formats:

  • Ticket Priority by Agent: The total number of open tickets assigned to an agent, summarized by ticket priority for the date range selected. You can set the ticket priorities in the LVP from the following path: Configure > Ticketing > Tickets Config > Settings > Priorities.
  • Ticket Status by Agent: The total number of open tickets assigned to an agent, summarized by ticket status for the date range selected. You can set the ticket status in the LVP from the following path:Configure > Ticketing > Tickets Config > Settings >Status.
  • Ticket Types by Agent: The total number of open tickets assigned to an agent, summarized by ticket type for the date range selected. You can set the ticket type in the LVP from the following path: Configure > Ticketing > Tickets Config > Settings > Types.
  • Tickets by Label by Agent: The total number of open tickets assigned to an agent, summarized by ticket label for the date range selected. You can set the ticket type in the LVP from the following path: Configure > Ticketing > Tickets Config > Settings > Labels.

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