This report provides information about the performance of agents and the tickets that have been assigned to them. You can view the report in two different chart options: Tickets by Customer Wait Times and Customer Wait Time and Satisfaction Score.
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You can generate the report only up to the last 60 days from the current date. |
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Specify the following options to generate the report.
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Name: Resolved Tickets: Average Request Wait Time: Average First Reply: Average Last Assign to Resolution: Average Full Resolution Time: Average Satisfaction Score: Resolved on First Contact: |