A web widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A web widget can be configured to include any or all of the following functions:
- Chat
- KB articles
- Ticketing
You can access web widgets on LVP by clicking the Configure tab > Web Widget > Widget.
You can configure a web widget with the chat function (that is, a chat widget) to be proactive. A proactive chat widget contacts the visitors browsing your website through a live chat when certain predefined conditions are met, and it displays a greeting that you can customize based on the context.
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