After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The following fields are available as report columns: - Date: Date when the email message was sent.
- Call Center: Name of the call center.
- Service: Name of the service.
- Total number of Email: Cumulative count of emails in the Outbound Email and Inbound Email columns.
- Outbound Email: Total number of outbound email messages.
- Inbound Email: Total number of inbound email messages.
- Mass Email: Outbound email messages that have the Campaign Type as EMAIL.
- Agent Email: Outbound email messages that have the Campaign Type as MANUAL_EMAIL and Agent ID in the interaction.
- Transactional Emails: Outbound email messages that have the Campaign Type as MANUAL_EMAIL and no Agent ID in the interaction.
|