LV24 Pop-Out Help

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titleAdding Comment to an Interaction

To leave a comment to an audio interaction:

  1. On the Interaction Review screen, click . The Comment window pane is displayed.
  2. In the Enter your comment: box, enter your comment: 
    • To mark a specific time range in the call to which the audio note is applicable, select the Range check box, and then select the Start time and End time. 
    • To use the audio note for coaching agents, select the Coaching checkbox. 
  3. From the Category drop-down list, select an audio note category.
  4. Click Register.
    To leave a comment without clicking the play/pause icon, when listening to the recording, use the Comment & Pause option.
    Info

    The following fields in the User Role configuration defines if you can add, edit or delete comments: 

    • Manage Interaction Review Comment – If enabled, you can add, edit, or delete your own comments for various interactions.
    • Can user manage comments on the interaction review screen – If enabled, you can add, edit, or delete your own comments for various interactions, as well as comments made by other users.

    To view/update User Role configuration, navigate to the Configure > System > Roles > Edit Roles > Speech IQ Scoring tab.

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