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This tab allows you to set configurations that enable the agent's full screen to be recorded. The configurations include:

  Settings

• Native Mode - Allows you to set the native desktop mode from the available drop-down list. Options are as given below :
  • Disabled - Agent cannot log in using Agent Desktop Native (ADN)
  • Optional - Agent can use the browser or ADN to log in
  • Required - Agent can log in using only ADN
• Update Strategy - Allows you to configure the native desktop update strategy. Options are as given below :
  • Ok - No restriction to use any version of ADN
  • Ask - If the agent has a different version installed than the one configured for the site, a pop-up prompting an update appears.
  • Force - After login, the update process gets triggered automatically, installing, and starting the new version without intervention.
• Whitelist Addresses - Click the link to open the Whitelist addresses configuration interface that allows you to view and manage the list of all the approved IP addresses for the Desktop Native application.
  

  Note

  Whitelist Address Format * matches any character besides /   ** matches any character including /   All other characters match literally Examples:   *://somedomain.com/**     matches any page at somedomain.com, e.g. https://somedomain.com/foo/index.html   *://*.somedomain.com/**     matches any page at a subdomain of somedomain.com, e.g. https://www.foo.somedomain.com/foo/index.html   *://**     matches any page at all (usually not recommended except for debugging, but possibly useful for knowledge-workers)   *://*somedomain.com     matches any domain ending in somedomain.com     not recommended since it will match things like https://evilattackersomedomain.com/evil.html   https://*.somedomain.com/**     matches any subdomain of somedomain.com, but only if it is https.   *://login.somedomain.com/login/*     matches pages in the /login/ path on login.somedomain.com     does not match https://login.somedomain.com/login/images/logo.png because that's in a subdirectory.   *://login.somedomain.com/login/**     matches pages in the /login/ path and all subdirectories on login.somedomain.com     does match https://login.somedomain.com/login/images/logo.png

  
  

Screen Recording Options (when enabled)

This section is displayed only if agent screen recording is enabled. Contact your Account Executive/Account Manager to request this functionality.

• Screen Recording  - When selected, allows the agents to record their full screen.
• Framerate (FPS) - Allows you to set the number of frames displayed per second for a video. The available options are 10, 20, 30.
• Format - The screen recording video format is webm. WebM is an open media file format designed for the web. 

• Days of Screen Recordings - Allows you to configure the number of days the screen recordings are hosted on the platform. The available options are: 3, 15, 30, 45, 60, 90, 180.

  Note
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  If the Days of Screen Recordings is selected as Select One (Null) for the particular Desktop, then the client level Days of Screen Recordings is applied to that particular Desktop for screen recording.

• Bitrate (kbps) - Allows you to set the number of bits that are conveyed per unit of time (kilobytes per second) for the screen recording video. The available options are: 128, 256, 512, 1024. The default option is 128 kbps.

Desktop Native Commands

• Desktop Native Commands Enabled - When enabled, this feature provides the ability to setup .Net and URL push. 

 Once enabled, you can add, delete, move up, and move down the data entry by using Add, Delete, Move Up, and Move Down buttons. You can also update the data entry by double-clicking on the data entry row.