LV24 Pop-Out Help

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titleInteroperability of Secure Payment Capture (SPC) widgets with Designer Desktop/Agent Panel

You can use the SPC widgets on the Agent panel or Agent panel with Designer desktop. To enable the functionality:

  1. Select and double-click the required agent desktop in the Agent Desktop window.
  2. Add the required SPC widget under the Extended Panel tab.
  3. Select the Agent Panel or Agent Panel + Designer option from the Desktop. This step is applicable if the agent is using either Agent Panel or Agent Panel with Designer Desktop.
  4. Save the Agent Desktop by clicking Save.
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titleMS LV Teams

The MS Teams LV Teams tab displays the latest version of the LiveVox's Agent Desktop application. Click the link to download the Agent Desktop application as a .zip file to your local computer. You can then upload and install add this file on Microsoft Teams to access the Agent Desktop and all Teams features within a single interface.