This Training on Demand series helps with independent training for more advanced administrative users. | Info |
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All training content is provided for information purposes only. You should test and confirm proper functionality of all features before use in a production environment. |
To view individual modules, please expand selection below:
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| title | Advanced Training Modules |
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| | Newtablink |
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| alias | Preferred Click Distribution (based on Platform v.4.0, v.5.0) |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E |
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| Newtablink |
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| alias | Agent Phonebook (based on Platform v. 4.0) |
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| url | https://drive.google.com/open?id=0B0P37FJ8sJ_tV1Vmb1RheWdBYkU |
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| Newtablink |
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| alias | Group and Agent Voicemail (based on Platform v. 4.0) |
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| url | https://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGM |
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| Newtablink |
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| alias | Partitioning (based on LVP 3.2) |
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| url | https://drive.google.com/file/d/0B0P37FJ8sJ_tQmxtdkVMaGdabWs/view |
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| Newtablink |
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| alias | Message Template Maintenance |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87cGwtQXRMUE45a0U |
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| Newtablink |
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| alias | Adjusting Call Center Hours |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87MkpySjZnZmhQdVk |
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| Newtablink |
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| alias | Phrase Editor - Ordering Voice Talent Phrases |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87dWd3dk81cnRDTUk |
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| Newtablink |
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| alias | Phrase Editor - Creating TTS Phrases |
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| url | https://drive.google.com/open?id=0B5P_IkUOot87U1I4MEFkVzdzZ0E |
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