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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand module helps with quick and independent training for agents using the LiveVox Agent Desktop.

 

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

 

 

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titleAgent Training Modules
  • Newtablink
    aliasAgent Training (based on ACD 2.9)
    urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tT25FNHZDOTA5Ums/view?usp=sharing
  • Newtablink
    aliasTraining for Agents using LVC/Soft Phone (based on Platform v.5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87NXpKSk5Sc1JRR0E
  • Newtablink
    aliasTraining for Agents using "Call Using Computer" /WebRTC (based on Platform v.5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87UDJFaG9Edk5lNGc
  • Newtablink
    aliasTraining for Agents using TDM (based on Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87bjJ5S251dWhXcVE

 

 

 

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