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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand series helps with independent training for more advanced administrative users.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

 

To view individual modules, please expand selection below:


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titleAdvanced Training Modules
  • Newtablink
    aliasAgent Phonebook Preferred Click Distribution (based on LVP 3.4Platform v. 5.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ0B5P_tV1Vmb1RheWdBYkUIkUOot87eGpXVU9ERXpjS1E
  • Newtablink
    aliasGroup and Agent Voicemail Phonebook (based on LVP 3Platform v. 4.0)
    urlhttps://drive.google.com/open?id=0B0P37FJ8sJ_tZ3lHR2lUV0FESGMtV1Vmb1RheWdBYkU
  • Newtablink
    aliasPartitioning Group and Agent Voicemail (based on LVP 3.2Platform v. 4.0))
    urlhttps://drive.google.com/file/d/open?id=0B0P37FJ8sJ_tQmxtdkVMaGdabWs/viewtZ3lHR2lUV0FESGM
  • Newtablink
    aliasPreferred Click Distribution Partitioning (based on Platform v. 5.0LVP 3.2)
    urlhttps://drive.google.com/open?id=0B5P_IkUOot87eGpXVU9ERXpjS1E /file/d/0B0P37FJ8sJ_tQmxtdkVMaGdabWs/view