Page History

1. Click the cog icon in the upper right of the Results panel.
2. Place a checkmark to the right of the field you want to be displayed and unchecked for those to be hidden. See below the Generate Report section for more information on available fields in the report.
3. Re-sequence the displayed fields by selecting a column and moving it up or down using the appropriate button.
4. Click OK to update the view.

After the selection of your search parameters, you can generate the report by clicking on the Generate Report button located at the bottom of the search criteria.

The following optional fields are available as report columns:

• Mailbox: Mailbox Identifier
• Account: Account number for the record
• Phone: Phone number used to contact the account, or the inbound call's caller ID
• Date: Date of the call
• Start Time: Actual time the call was connected to the agent in Hours: Minutes: Seconds
• Duration: Total time of the recorded conversation in seconds
• Status: Current status of the recording. The icon indicates that the voicemail is heard by the agent; indicates that the voicemail is not yet heard by the agent.
• Audio Play / Audio Download:
  • Audio Play: Internal sound player. You can listen to the recordings through the browser without having to download the file. Click the Play button to listen.
  • Audio Download: Link to download the sound file.