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This report may only be generated for a three-day window due to the amount of data.   LiveVox The platform can create call-level results for additional time frames if requested.  Data can be generated from up to 270 days back. By default, all times are in UTC.

After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. Information for each entry includes:

• Service Name: The service on which the attempt was made.
• Date Time: Date and time of the call.
• Outcome: LiveVox The platform result code assigned to the call.
• Account: Account number associated with the phone number.

• Original Account Number: An alternate account number that is different from the unique account identifier within the LiveVox client's CRM platform.

• Phone: Phone number dialed for the account.
• First Name: First name of the customer.
• Last Name: Last name of the customer.
• Time in Queue: Hold Time
• Last Key Press: The last customer key press captured in the system before the call was abandoned.
• Call Duration: Total amount of call time in seconds.
• Campaign: Campaign file name associated with the Failed Operator Transfer.

Additional Links 

• Export to: CSV, PDF, and Excel – provides you the ability to export the report and data to another file type for storage and analysis.