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This report may only be generated with a start and end time frame no greater than 90 days. LiveVox The platform may provide results for additional time frames upon request. Data can be generated up to 270 days prior. By default, all times are in UTC.

After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. The report generates the following data in the form of tiles :

• Bounced: Number of times when emails are bounced back instead of being delivered
• Dropped: Number of times when emails got dropped because the recipients unsubscribed from the email
• Processed: Number of times when emails are processed to be sent from the LiveVox platform gateway
• Spam: Number of times when emails are marked as spam by the recipients
• Unsubscribed: Number of times the recipients unsubscribed for emails

• Other: Number of times when emails are marked as Other.

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  If the email status is not Bounced, Clicked, Deferred, Delivered, Dropped, Opened, Processed, Sent, Spam, Suppressed, and Unsubscribed, then the email is marked as Other.

• Open Rate: Open rate is the percentage of recipients who opened the email messages. This percentage is calculated as Total Unique Open Emails / Total Emails Successfully Delivered.
• Clicked: Number of times recipients clicked a link in emails
• Opened: Number of times recipients opened emails
• Sent: Number of times when emails are sent to the recipients
• Suppressed: Number of time the senders acts upon the recipients choice of opting out of an email list or when the recipient’s email server or provider has rejected emails sent to that address.
• Delivered: Number of times when emails are delivered to a recipient
• Click Through Rate: Click through rate is the percentage of recipients who clicked on any link in the email message. This percentage is calculated as Total Unique Clicks / Total Emails Successfully Delivered.
• Click To Open: Click to open rate is the percentage of recipients who opened the email message and also clicked on any link in the email message. This percentage is calculated as Total clicks / Total opens.

Additional Buttons 

• To export the generated report, click the Export button (next to the Generate Report button) and select the required option of file type. The available options are PDF, Excel, CSV.
• To print the generated report, click the Print button (next to the Export button). The generated report opens in another tab. Select the details for printing the report and click the Print button.