After choosing the search parameters, generate the report by clicking the Generate Report button to the right of the search options. Depending on the options selected, you will have Default, Compact, or Detailed modes. Expand |
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title | Default Mode Outcomes: |
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| - Campaign: Campaign Name
- Start Date: Start date and time (in Hours: Minutes: Seconds) when the campaign's first call is launched
- End Date: End date and time (in Hours: Minutes: Seconds) when the campaign's last call is completed
- Total Records: Total records in the campaign
- Total Calls: Total number of calls attempted including records coded as Not Connected and excluding records coded as Not Made
- Total Connected Calls: Total number of accounts connected to a live party or machine (answering machine, fax, etc.)
- Attempted Operator Transfer: Total number of accounts the LiveVox system attempted to transfer to an agent
- Successful Operator Transfer: Total number of accounts that successfully connected to an agent
- Connected Call Minutes: Total rounded IVR and Hold minutes for all calls
- Operator Transfer Minutes: Total duration of operator transfer calls displayed in minutes
- Total Minutes: Total of Connected Call Minutes and Operator Transfer Minutes.
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title | Compact Mode Outcomes: |
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| - Campaign: Campaign Name
- Start Date: Start date and time (in Hours: Minutes: Seconds) when the campaign's first call is launched
- End Date: End date and time (in Hours: Minutes: Seconds) when the campaign's last call is completed
- Total Records: Total records within the campaign
- Total Calls: Total number of dials attempted including records coded as Not Connected and excluding records coded as Not Made
- Total Connected Calls: Total number of accounts connected to a live party or machine (answering machine, fax, etc.)
- Attempted Operator Transfer: Total number of accounts the LiveVox system attempted to transfer to an agent
- Successful Operator Transfer: Total number of accounts that successfully connected to an agent
- Operator Transfer Minutes: Total duration of operator transfer calls displayed in minutes
- Total Minutes: Total of Connected Call Minutes and Operator Transfer Minutes
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title | Detailed Mode Outcomes: |
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| - Connect Rate: Total Connected Calls / Total Calls
- Live Connects: Number of calls answered by a live person
- Live Connect Rate: Live Connects / Total Records
- Automated Connects: Total calls answered by an answering machine or fax
- Non-Connects: Total calls not connected
- Automated Answering Machine Left Message: Total connected calls resulting in a “Machine, Left Message” result
- Attempted Operator Transfer Rate: Attempted Operator Transfer / Total Connected Calls
- Successful Operator Transfer Rate: Successful Operator Transfer / Attempted Operator Transfer
- Failed Operator Transfers: Total operator transfer calls that failed to connect to an agent
- Failed Operator Transfer Rate: Failed Operator Transfers / Attempted Operator Transfers
- RPC: Payment/PTP: Accounts with final result type of RPC with promise to pay
- RPC: no Payment/PTP: Accounts with final result type of RPC with no promise to pay
- Total RPC: Total number of accounts with result type of RPC
- Wrong Number: Total number of accounts with result type of Wrong Party Connect
- Non-Contacts: Total number of accounts with result type of other
- PTP Amount: Promise to Pay Amount
- RPC Rate: Total RPC / Total Successful Operator Transfers
- Conversion Rate: (RPC: Payment/PTP) / Total RPC
- Connected Call Minutes: Total duration of connected calls in minutes
- Total Charges: Total cost per minute * Total Minutes
- Cost Per RPC: Total charges / Total RPCs.
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title | Graphical View Options: |
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| When you select the Generate Chart option, a Summary of all Calls pie chart appears showing the Connects, Not Mades, Successful Opr Xfr, Failed Opr Xfr, and Not Connects categories. If you select the Show Results option, an additional chart representing the various results appears. |
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| - Export to: CSV, PDF, Excel: Allows you to export report and data to another file type.
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The result codes positioned horizontally at the top of the report are explained in the Real Time Report's help section. |