A call center is useful for segregating data (book of business) or physical agents. Separate call centers can ease management and reporting. The Call Centers settings of the LiveVox Portal (LVP) enable you to modify the settings for a call center.
Info |
---|
For a service, the settings at the service level supersede those at the call center level. |
The Call Centers window displays a list of all call centers. To modify the settings of a call center, double-click the row displaying the call center.
The following details are available for a call center.
Expand |
---|
|
Details of each service within the call center. Info |
---|
To customize the columns, use the Customize Fields () icon. |
|
Expand |
---|
|
All changes made to the call center. |
Expand |
---|
|
Note |
---|
The Emergency Services feature comes at an additional cost. It requires configuration at the Call Center level and is intended for agent use only. Transfers of customers to 911 is not supported. Contact your Account team to enable this feature. |
|
Info |
---|
- To create a call center, use the New button.
- To delete a call center, in the row displaying the call center, use the Delete icon ().
|