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In the SMS Channel window, you can view the following information about your SMS settings:

• Codes

  • SMS code used to send SMSes to your customers, along with its name and description.

    Info
    For more information on SMS modes and Messaging modes, see the SMS Channel Help section.

• Agents

  • Logon ID of the agent who can access the SMS channel.

  • First and last names of the agent.

  • Date and time when the agent last logged on to their Agent Desktop.

  • Checkmarks to indicate that the agent is active and can access the SMS and voice channels.

  • Checkmarks to indicate if the agent can access the email and chat channels.

• Services

  • ID and name of the service associated with the SMS channel.

  • Short code or long code for routing inbound SMSes to the service.

  • Message displayed in the SMS when an SMS campaign is launched for the service.

  • Inbound message template for inbound SMSes.

  • Checkmark to indicate if the SMSes sent to customers comply with the policies in the profile assigned to the service.

  • Checkmark to indicate if the customer's consent is required for sending SMSes to them.