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• To search for a specific Schedule, use .
• To view information about only active schedules, select the Active Only checkbox.
• Use the Display Details toggle button to see details of the schedules such as Status, Description, Start/End time, Start/End Date, and Manager for approvals.
• To refresh the list, click .

You can use the fields in the Scheduling Constraints tab to define parameters such as the agent's minimum shift duration, maximum shift duration, minimum time between shifts. To configure scheduling constraints:

1. Click theScheduling Constraintstab.

2. Specify values in the following fields:

   Field	Description
   General
   Agent's minimum schedule duration (in minutes)	Enter the minimum schedule duration for an agent. The value automatically gets converted to hours and displayed. The minimum value for this field is 15 minutes.
   Agent's maximum schedule duration (in minutes)	Enter the maximum schedule duration for an agent. The value automatically gets converted to hours and displayed. The minimum value for this field is 15 minutes.
   Agent's minimum minutes between schedule	Enter the minimum duration that you want to provide between schedules.
   Maximum number of hours per day for an agent	Enter the maximum number of hours per day that can be assigned to an agent.
   Maximum hours per week for an agent	Enter the maximum number of hours per week that can be assigned to an agent.
   Number of minutes after a schedule starts that the first break can be scheduled	Enter the number of minutes after a schedule starts that the first break can be scheduled. The minimum value for this field is 15 minutes.
   Number of minutes before a schedule ends that the last break can be scheduled	Enter the number of minutes after a schedule ends that the last break can be scheduled. The minimum value for this field is 15 minutes.
   Meal break details
   Is a meal break required?	Use the toggle button to select if a meal break is required.
   How many minutes does a person need to be scheduled for to be eligible for a break?	Enter the duration for which an agent needs to be scheduled on the job to be eligible for a meal break. The value automatically gets converted to hours and displayed.
   What is the duration of the break?	Duration of the meal break. The value automatically gets converted to hours and displayed.
   Is the meal break paid?	Whether the meal is paid for by the company.
   Break details
   Is a break required?	Select an option to provide details of the break.
   How many minutes does a person need to be scheduled for to be eligible for a break?	Enter the duration for which an agent needs to be scheduled on the job to be eligible for a break. The value automatically gets converted to hours and displayed.
   What is the duration of the break?	Duration of the break. The value automatically gets converted to hours and displayed.
   Is the break paid?	Whether the break is paid for by the company.
   Number of minutes between meals and/or breaks	Enter the gap between meals or breaks.
   Maximum number of employees on break at one time	Select how many agents can be on a break at one time.
   Average agent hourly cost	Cost incurred for an agent per hour (in $)

3. Click .